Overall customer experience with Valueshop is polarised, with many praising competitive pricing, product quality, and efficient delivery when orders go smoothly. Numerous reviews highlight excellent customer service, with staff like Saima receiving specific commendation for helpfulness and problem resolution. The website is frequently described as easy to navigate, and the range of both genuine and compatible ink cartridges is valued. However, a significant portion of customers report severe issues with order fulfilment, including non-delivery, incorrect items, and invalid tracking. Customer service and communication are major weaknesses, with many complaints about unresponsive email support, unanswered phones, and difficulty obtaining refunds or returns. Delivery times are inconsistent, with express delivery often not honoured and some orders arriving weeks late. The returns and refunds process is particularly criticised as slow, uncommunicative, and sometimes requiring customers to send items to a private address. While many long-term customers express satisfaction with value and reliability, the negative experiences centre on a lack of support when problems arise, leading to accusations of sharp practice and warnings to avoid the company. Overall satisfaction is heavily dependent on whether an order is processed correctly, with service quality being highly variable.
What customers love
- Competitive/low prices for ink cartridges
- Good quality of both genuine and
Common concerns
- Difficulty obtaining refunds and processing returns
- Incorrect items sent or faulty products
Last updated 4 months ago
