Vault Reviews

Vault | Custom High Net Worth Insurance

vault.insurance
3.80
102 reviews
Great Rating
Based on 102 user experiences

Rated 3.80 out of 5 by 102 Happy Customers

57.8%
8.8%
8.8%
4.9%
19.6%
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AI Review Summary Based on 102 reviews

The reviews describe consistently excellent customer service, with responsive, helpful, and efficient claims handling being the most frequently mentioned strengths. Many specific agents are praised for going above and beyond during difficult claims, particularly for hurricane-related damage. Speed of reimbursement and clear communication are highlighted as major positives. A small number of critical reviews mention policy cancellations and premium increases, but the overwhelming majority report highly positive experiences.

What customers love
  • Excellent customer service
  • Fast claim processing
  • Helpful agents
  • Quick reimbursement
  • Clear communication
Common concerns
  • Expensive pricing
  • Policy cancellation
  • Premium increase
  • null

Last updated 3 days ago

M

Covered my car rental

Was in a wreck that was other drivers fault Vault has been easy to work with and just got my reimbursement for rental car I needed
T

love my Vault company

love my Vault company they have been very communicative with me and I ve never had this in the past with other insurances I love my representatives and everything about it Thank you so much
P

Ian - great support

Had total loss of car because of Ian flooding No debate claim settled Was a mixup on payment and you took initiative to inform me and correct I liked how phones were answered by humans
H

The Vault people could not have been nicer or more efficient

The Vault people responded quickly efficiently and courteously They assured me every step of the way that they would work with me to address our flood issues and they did It was a pleasure working with them
S

Homeowner Claim

We were impressed by the professional and rapid response of our Vault adjuster He handled our claim efficiently and answered all our questions
K

Matt

Matt our claims adjuster was wonderful throughout the process He was knowledgeable honest and fair and he worked hard to make the process go smoothly and quickly
C

I just filled this out guess it s in

I just filled this out guess it s in the cloud somewherePreviously I gave you 5 stars I explained how quickly Your people helped me Initially you wanted me to do a computer thing I explained that I m 75 write checks and paper receipts are welcome I m not of the 21th century and I m sure you were thinking Yatta Yatta Yatta Thank you Carolyn ShermanDate of experience Sept 19
D

Cyber Theft

WE had a very unfortunate incidence of cyber theft Our claims rep Derek Franks was helpful empathetic thorough and understanding this claim was handled quickly and efficiently We are thankful
J

Our claim was handled perfectly

Our claim was handled perfectly Matt Hughes coordinated with the repair company and made sure everything went smoothly He s a great representative for your company Thanks
K

Elliott Claim

Outstanding handling of my claim I was driving to florida the day after the hurricane and you called me to touch base well prior to me reporting a claim Great adjuster great handling of my claim Thank you

About Vault

Vault offers high net worth personal insurance and customized solutions for affluent individuals and families. Learn about protecting your priceless legacy.

United States

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