Vaulthealth Reviews

State funded tests

We live in NH where the Vault at home COVID tests are sponsored by the Dept of health I had ordered tests before for my family of 4 and when I went to reorder for my family the kid accounts kept prompting me to add a credit card for payment I reached out to customer service and was quickly helped out with tests ordered for me Communication time and responses were fabulous Thanks

I had received a saliva test kit and FR was invalid

I had received a saliva test kit and found out that the FR was invalid so I contacted Vault Health to see what was wrong Within a few mins they had gotten back to me and had my issue fixed so I could continue with my test Thank you for being so efficient in your customer service

We needed my husband s test results as

We needed my husband s test results as everyone else had received them and he had not We called and got right through without all the normal rig-a-m-roll you usually get when calling now a days We spoke with a pleasant young lady named Jo Alice she found his negative results right away and put our mind a ease Thank you for having such a pleasant young lady in your employ Darryl E Bunn and Jo Ann Bunn651-451-1962

I had a different experience today

I had a different experience today sent me to another link to take my test I was a little worried because it was different than usual I called just to make sure thatit registered that my test was taken and another test ordered I spoke to someone named Daniel who was positive professional and checked to make sure my test for next week was ordered Very nice Thank you

Problem ordering online Representative helped in record time

Had a problem trying to order a couple of tests online Called and get a representative within 2-3 rings She was able to help immediately and order the tests on my behalf Should have called earlier instead of trying 5 times to get it to work on my own

My Experience with Vault

My experience with Vault was incredible The staffs were extremely helpful and courteous The facility was kept clean and every effort was made to prevent the spread of covid by giving new masks and sanitizing the table as soon as people finished using them I mistyped incorrect information and called the service-line a few hours later when I realized my mistake I was immediately greeted by kind employees who assisted me with my mistyped information without difficulty

Crystal provided excellent service in every way

Crystal was polite willing to help helpful got the job done and followed thru and waited with me until I was in the Zoom room with the test supervisor Excellent customer service and with a friendly caring attitude

I was a little frustrated and could not

I was a little frustrated and could not get back to the correct place to schedule my proctored test I called Customer Support and the very nice person walked me through the entire process I really appreciate the help She was awesome