Veolia Reviews

Customer reference 11260I wrote a review previously on trustpilot about a 5p daily charge and fortnightly emptying for a bin l never received Veolia contacted me very quickly and l honestly thought my problem had been resolved after contacting them previously over six times How wrong l was They want me to sign a new contract realistically how can l do this when they can t communicate with the departments that guaranteed the removal and backdated bin charge would be carried out I m tired of contacting them every time l receive an invoice and now think they they just don t care I m sure l will get a promt reply from them for this post but unless they carry out what they promised l fear l will be back on here in a weeks time posting my unresolved problem Most unprofessional company l have ever had the misfortune to deal with Please take note

I wrote a review only a week ago about poor service and missed collections Was promised the world and low and behold collections missed again today for no reason My contract ends 31 03 25 emailed to cancel and they are trying to tell me as i didn t give them notice exactly three months in advance i will be forced to stay with them for another year Crooks stay away Going forward i will be starting a count on here for missed collections with today being number 1 even though they ve missed god knows how many in the past 2 years

Promises constantly broken and had to spend so much time dealing with everything they get wrong on a weekly basis Terrible systems and even worse customer service Had three different waste companies in the past and these are by far the worst Would give a minus score if possible

If i could leave a review of fewer than one stars I absolutely would Awful company avoid at all costs Service provided is inconsistent unreliable and generally poor The customer service at all levels is even worse The customers service representatives are totally disinterested and do nothing to resolve issues I have asked numerous times for my complaint to be escalated and thus for over a year in not one person has followed this up and the service has not improved

I m a resident from Fizzy Hayes It always out of hot water They only know to take the money But failed to provide any reasonable service Such an appalling company in the world Compare to many contries this one is the worse Unbelievable That s the reason why the UK is going backwards

They run our hot water system at Material House in Hayes The hot water regularly fails leaving us to shower with cold water When you phone the out of hours number they tell you in a rude and condescending manner that they can t do anything until tomorrow because the engineer is tied up The guy on the phone shows no compassion understand or level of care and simply hung up the phone on us The bills keep going up year on year and the service gets worse month by month We are trapped as our development has no alternative supplier

Aweful Failed to collect commercial waste for a month No consideration to help with the backlog of rubbish we have No number to call and speak to anyone everything has to go through chat or tickets which never get answered Three times I have asked someone on chat to have a member of the accounts team call me but for almost a month no call Operators on chat are unable to make any admendments to the account which then requires someone to call you but as mentioned they never do Terrible system and service

I signed New contract and very disappointed I was told the collection day for our bin is Monday nobody turned up And nobody called me I had to call to find out what is going on the following day same problem I had to call to find out again I was told that next day finally they came on Wednesday And driver not aware of extra load I was told that the driver will be informed Not very professional service Many thanks

I don t think a service can get much worse Constant non collections and rescheduling but the reschedules don t happen We are over 4 weeks since our last collection same automated sorrys each time picked from a line up of prewritten apologies The bin collector turned up over 4 weeks ago held our bin lock in his hands he has the code it s a business and promptly gets back in his van and drives away not only that he marks the bins as collected so if I hadn t witnessed what he did we would have paid for a non collection although we haven t had the invoice yet I expect that will be wrong also They keep rescheduling and not turning up ever since Then today he rocks up bin store in front of him massive sign saying our address - he just drives off without even getting out of the van I complain and get the usual sorts we ll speak to the depot then I get an email saying sorry they couldn t get to our bins as they were blocked and we should ensure they are unblocked next collection Ummmm liars Do not use this company

Ref 11260Being charged for a black bin l have never received Veolia have sent me an unsigned email saying they won t even look into it unless l sign a new contract I see this as very heavy handed and l will certainly not be signing any new contract until this is resolved This has been ongoing since September And Veolia when you reply please don t ask l contact customer services please use this as an open platform to reply