Veolia Reviews

Claim

Phoned up as a my bins weren t

Phoned up as a my bins weren t cancelled when requested Received an excellent service from Mark Owens who got it sorted and talked me through the procedure to get my bins emptied on request

Churchfields Road Recycling

Abs at the Churchfields Road Recycling Center Penge was super helpful I had accidentally left my phone in with a bag of electronic recycling He noticed it and took it out and kept it aside in the office When I returned a little later to enquire he said he had found it What a star

Professional Customer Service

Spoke to Hannah J on the Customer experience team last week she was incredibly helpful and patient I had multiple queries and she took the time to dissect each one of them and notified the relevant departments the queries were not the most straight forward so thanks for helping me out Although not completely resolved yet we are almost there Thank you also Lisa P who has progressed these queries further in a professional manner

Portfolio Contact

Having been trying to confirm who looked after our contract with Veolia Omari did everything he could to assist He actually confirmed who I should be e-mailing Very helpful and pleasant Top marks Omari

The reason for my call missed bin collection was due to a

The reason for my call was due to a missed bin collection Hannah handled my call in a professional manner and offered another collection date It was nice to resolve the issue extremely quickly Thankyou

Thank you Ellie Pearce Customer Experience Advisor

Thank you Ellie PearceCustomer Experience Advisorfor your prompt action and response to sort our collection issue Thank you for arranging to collect both the bins although only one bin is scheduled to be collected today Really appreciate your excellent customer serviceAshraff SamsudeenBTM International UK Ltd

All round great service customer care from Veolia

We have used Veolia for disposal of waste for a couple of years and the service has been nothing but exceptional The online portal is great for various things but in particular for us being able to see our service schedule and view download billing documents we found very helpful We would like to thank Jane from Veolia for being consistently polite helpful and a pleasure to deal with

Simon J was fantastic

Simon J was fantastic addressed all my questions with exceptional understanding He ensured everything was followed up on and it looks like things will be resolved soon He was extremely polite and excellent at his job

Excellent customer services

I spoke with Mark Owens today who was very helpful and had excellent customer service Our bins had not been collected but after listening to me he was able to find out why and arrange a collection also

I spoke with Hannah Johnson

I spoke with Hannah Johnson She was very friendly and dealt with my request promptly and efficiently Hannah was polite understanding and efficient and explained the next steps I had to take I was vey pleased with the service she gave me