Veolia Reviews

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veolia.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

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Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers frequently praise Veolia staff for being helpful, polite, and efficient, with many highlighting responsive online chat and problem resolution. Conversely, common complaints include missed bin collections, overcharging, and issues with billing and contract terms. The company’s technology and scheduling systems are often described as unreliable and difficult to use. Service consistency varies, with some customers experiencing poor ongoing support despite positive interactions with individual agents.

What customers love
  • Helpful staff
  • Responsive online chat
  • Efficient problem resolution
  • Professional service
  • Quick resolution
Common concerns
  • Missed collections
  • Overcharging
  • Billing issues
  • Unreliable technology
  • Contract problems

Last updated 2 months ago

S

RUBBISH COLLECTON

On a very hot summers day withFolkestone Town full of locals and visitors I was very thankful Veolia s teams were out and about keeping the streets looking their best Thank you much appreciated
S

Query resolved efficiently and on time

I logged into the online portal to download invoices but got a message that our account are on stop I chatted to Rav who was very helpful and was able to give me the direction I needed to get the query resolved
A

Considerate road sweeper team

Friday 20th September road sweeper team on Colston Ave Carshalton Great team working today Patient and kind with all the kids on the school run Showed consideration to me a mum with a buggy and small kids Road looks great Thank you
J

Rang to arrange some help with our bin

Rang to arrange some help with our bin as the lock keeps being broken We are a charity shop so pretty common The guy at the other end on the phone was so brilliant and efficient Sorted everything including a better general waste bin So happy with how smoothly it all went Thank you again
V

Excellent Online Chat

I spoke to Kiran Singh today through the Veolia Online Chat - he was very helpful and quick with his replies I managed to get a quick answer and solution to my query as well as help with updating the main account
F

Swapping Bins

Needed to swap bins for our Client Hannah C was very helpful with our initial enquiry and when we wanted to move forward she helped us with the required paperwork An asset to Veolia
L

Benjamin noticed we had been charged

Benjamin noticed we had been charged twice for something and immediately rectified this he was also knowledgeable about some other issues we were having and provided some great solution options
L

New schedules Welsh government

Had a few issues with the recent changeover of my collections due to Wales new legislation on waste streaming Finally got to the right place with the very thorough help and patience of Sheridan Allen in the customer relations team Every customer relations team should have a Sheridan
P

spoke to Ellie on the online group

spoke to Ellie on the online group chat regarding new stickers for the site bins Ellie e-mailed me back straight away regarding info and pictures of old stickers very good service providedstickers to be sent out asap
A

Waste Transfer Notes

I enquired about waste transfer notes and got a response the next day together with the login to their platform for future easy access Can t get any better

About Veolia

Veolia delivers Ecological Transformation for its customers through decarbonisation, depollution, and resource generation.

United States

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