Veolia Reviews

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veolia.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
E

During what is a very distressing time

During what is a very distressing time closing a charitable centre down Fran has been wonderful She was empathetic sympathetic and extremely helpful and went that extra mile - true customer service My thanks also to the staff at the Durham Depot for all their help patience and good humour
F

Simon

Simon was fantastic we needed to cancel a bin lift due to being on holiday and the bins would be empty It really was so straight forward spoke on the veolia live chat and it was all sorted within 10 mins if that Fantastic service Thank you Simon
A

Excellent Customer Service always

Although we have had a few initial start up issues with our new Veolia contract we always get things sorted in the end staff always happy to help resolve issues and go above and beyond Just had excellent service from Steffen who quickly resolved a billing issue for me My confidence in Veolia is growing
M

New Admin User Setup Invoices

New Admin User Setup Invoices Perfect service from Mark Owens having tried repeatedly to sort issues out He managed to sort quickly efficiently and without fuss Will definitely be asking for him by name next time I call
A

Helpful Staff

contacted Veolia to find out why our bin hadn t been emptied Spoke with Stefan Wdowiak who was very helpful and explained why and even sent a picture of the bin told me what we needed to do to make emptying the bin possible and will contact me when we can expect a next collection all of this was very helpful also was very pleasant and chatty which made the whole experience easy
K

Excellent first impression

I made initial enquiries with Veolia on 26 06 24 regarding waste management I called through to a very helpful CST agent called Ashley Although Ashley was not the person I needed to liaise with he was extremely helpful and thorough when establishing my needs and he has been able to put me in contact with another team member who can assist me further This was a great first impression Thank you Ashley for your support
D

Kate was vey helpful and efficient

Went into a revised contract with additional services with Veolia for my business Kate executed this in the most professional efficient and transparent way possible Was very helpful and attentive A very high customer services standard Keep up the good work - dont find many people who want to help these days so am grateful - thankyou
E

Fantastic Customer Service - Mark Owens

Fantastic customer service from Mark Owens Reported an abandoned bin and he arranged for it to be removed quickly Kept me fully informed of progress Couldn t have asked for more Thanks
M

Kira G was really good and very

Kira G was really good and very efficient great service and customer understanding she helped me with placing an order for waste bags but also logged a ticket with IT to sort out the portal issue we have as we are unable to place any orders via the portal It was a really good experience great dealing with someone who cares and is really doing their best to help
W

Fast Reply and Efficient Service

Fast Reply and Efficient Service Spoke with Sophie Kola today via the hub and live chat app about increasing General Waste lifts for a short period of time Sophie was very polite responsive and sorted my request within a few minutes Thank you -

About Veolia

Veolia delivers Ecological Transformation for its customers through decarbonisation, depollution, and resource generation.

United States

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