Vettacapsule Reviews

0 Responsibility Problematic Support Emails

I was so excited to buy from VETTA I d seen great things from other reviewers and on social media The sustainable concept is cool and I thought was totally something I could get on board with That s where the good things end The second you open that package they screw you over every chance they get while pretending their morals and service are beyond reproach I was grossly surprised at what a low quality badly designed product I received I ordered a top and it was not at all as described between the feel fit cut and fabric texture and PATTERN of all things Immediately upon opening the package I knew I d be returning the shirt only to visit their website and find out VETTA has the absolute without a doubt worst return policy I ve come across in years Any return of a sale item no matter if the product is damaged or if they sent you the wrong thing or even if you just don t like it requires a 7 95 return fee and sometimes you re required to pay shipping as well Excuse me When I reached out to support to make sure I understood because it sounded so ridiculous and in all my years of online shopping I ve NEVER been asked to pay a return fee or rarely even for return shipping their response was to suggest that I their customer couldn t possibly understand the struggles they face as a small women-owned business Seriously I run a small women-owned small business For a company portraying themselves as so progressive and well-meaning I couldn t believe how problematic this whole situation has been