Vippetcare Reviews

VIP pet care input the wrong weight on

VIP pet care input the wrong weight on my dog when I took him for heartworm check They have now denied his prescription fill from Chewy BUT they haven t bothered to approve the other dog with correct weight s prescription yet Looks like I will have to drive 20 miles to their nearest regular clinic and have the dog reweighed This is ridiculous I have spent over an hour on hold trying to get this straightened out and will be several more hours tomorrow to take dog for reweigh I will not use them again They were willing to sell me the preventative at the clinic but are not willing to fill a prescription with Chewy until the test results are available which is 3-5 days time They want you to buy prescription only from them Terrible service DO NOT USE

They won t see sick animals

Straight up they refused to see my sick cat I waited in line at Petfood Express no offense to them in Long Beach No one said we don t look at sick animals as I was checking in Not while I waited in the parking lot for forty minutes Only when it was my turn And it wasn t the veterinarian I spoke with but the assistant who didn t let me explain Whoever heard of a veterinarian refusing to see a sick animal Apparently that s how it works with the Vet Christine Becker though

Swindlers

Don t use VIP Petcare since prices are much higher than vets with their own offices that have much more flexible hours I found out my local vet charges less than half of what VIP Petcare charged and they won t adjust their charge for me Very disappointed

If I could I would rate a minus 0

If I could I would rate a minus 0 Worst experience ever charged me up front for a fecal and urine test Was not able to meet their deadline of 30 days from bloodwork exam due to very limited hours of operation only 20 hours a week Took samples on a Saturday that they should have been open but were not They refused to refund my 30 dollars for up front payment plus wanted to charge me an addition 80 plus dollars to repeat the test The vet also spent approximately 10 minutes sticking my dog for a blood sample at the time Bad customer service Wish I d read the reviews before taking my dog there

I took my pets in for their

I took my pets in for their vaccinations and showed the receptionist my pets previous vaccination records For one they forgot to give my pet her rabies vaccine which was due and second they sent me home with a kit to do a fecal sample for my dog and told me to bring it back the following weekend I showed up with the sample and they were not there Incompetence is what I experience with this agency

VIP Petcare prices are intentionally misleading

VIP Petcare doesn t state in its prices that Rattle snake and Lyme vaccines require 2 shots They charge 42 and 44 for the first shots and then charge the same price again for the 2nd shot 4 weeks later The vaccine is useless without 2 shots of each vaccine If two shots are required why not charge 84 and 88 for each vaccine unless you want owners to believe the price is only 42

Tolleson Arizona TSC

Took my puppy to TSC in Tolleson AZ arrived 20 minutes before 12pm Was told I was too late missed the 15 minute window obviously NOT and was denied a micro-chip that would have taken 5 minutes There was no one else in line The attendant was condescending I will never give VIP my business again

Poor Customer Service

Our pet was seen by a VIP Petcare vet in New Port Richie Florida in the spring While they took my wife s name they used my email address firstname lastname provider com to email the receipts I went to order new Heartgard via an online pet supply and VIP Petcare wouldn t approve the dispensing of the medication After several attempts to contact VIP Petcare and HOURS on hold I finally reached non Customer Service only to be told that company policy is to only discuss an account with the individual listed on the account remember my email was the email account of record What - Is pet care now covered by HIPPA What garbage Customer beware

Lost fecal sample long holds poor service

It s been months and they never sent the results for my dog s parasite test I ve called several times 25 minute hold times This company is short staffed and clearly disorganized I don t have the confidence that the results will even be for my dog If the sample can get lost it can also get swapped with another animal