Vintagesofa Reviews

Poor quality Purchased before and didn t have an issue recently purchased and had to contact them to find out where the order was as not heard anything When the items arrived all 4 items of furniture were awful quality scratched leather not attached properly loose bits of material studs falling off They did agree this wasn t acceptable and would replace the items When I got the replacement items all looked ok till I noticed one arm on the chair the leather looked a bit loose when I felt it I realised there wasn t much stuffing in that part of the arm and you can feel the wood also the original items I ordered had all leather buttons were the second lot they sent the chairs have Harris tweed buttons not leather but the footstools have leather buttons so they don t match like the original ones did The chairs do look really nice in my room just disappointed they are still not right and don t know if they will last a good length of time due to the quality

The incorrect items were ordered by Vintage Sofa and they delivered bar stools instead of dining chairs after a c 6 week wait for them to be made Items were re-ordered and I asked them to make sure the correct replacements were wrapped properly as the bar stools delivered had damaged legs due to poor packaging I also asked them to make sure they were held until after the new year as I was away on honeymoon Whilst away on honeymoon I received multiple notifications about delivery plus a final courier email to say they were going to be delivered the following day whilst we were still away I had to take time out of my honeymoon to contact Vintage Sofa to make sure they weren t going to be delivered Delivery was finally made a few days into the new year and out of six chairs delivered at least two have damage to the legs for which I m still waiting to hear how this will be rectified Overall very disappointed I went to an independent family business expecting a good level of customer care but feel that this has been rather lacking

I bought a velvet accent egg chair ordered it online It arrived pretty fast It looked good but wasn t very comfortable and I only used it occasionally Just over a year old and the metal which attached the chair to the legs gave way and it collapsed Their offer was to send a technician to repair it at totally my cost as it s out of warranty I would never recommend buying from this company Their customer service sucks as do their products

In the process of trying to get a outcome and refund will update once sorted