Webster-wigs Reviews

Save your money look elsewhere

Wig came and looked nothing like the photo and got matted and frazzled after one wear hair was stiff and not flowy whatsoever Avoid and save your money

Do not purchase from them

Do not purchase from themThey take your money with no problem and never send out your productsThey don t have any ways to contact them other than an email they clearly no longer have access to

I m hugely disappointed with this

I m hugely disappointed with this company and their shocking lack of treatment with their customers I have over the years 4 years purchased many Webster s I have spent well over 1000 on their website and seen them at numerous shows around London such as IMATs and Dragworld I received two wigs in one of my most recent orders with them and I was shocked at how bad the quality was Clearly I have been lucky it was only one reading all the other reviews I decided to email using the contact us form on their frankly quite awful website It was completely ignored I then contacted them on their gmail email and again this was completely ignored I really wish I read all the reviews here before hand as it s so sad that a company would rather just take money and not give a damn about the customer or their experience I will most definitely be contacting trading standards and the ombudsman in the UK and I will most certainly be taking this further I know of a lot of drag artists in the scene and I will also be contacting them to ensure that they do not continue to use this awful company to represent their bad ethics and brand You should be ashamed of yourselves for taking money off people and providing them with such awful services

Con artist Webster Wigs

Do not use this unscrupulous no morals company They sell bad faulty goods I ordered 5 wigs online from the UK in order to see which one suited me best I was shocked at the poor quality and badly constructed wig caps They looked like joke shop wigs They are poorly constructed The issue started after I made a complaint to Josh via email and he refused to offer me a refund within 24 hours of receiving the poor quality wigs He refused to accept responsibility and did not offer a return address In essence my hands where tied Webster Wigs provide no return address in order that you are forced to keep their faulty poorly made tacky joke shop wigs Buyer Beware I am in the process of taking them to court as this in breach of our Consumer rights and distance selling laws here in the UK Under the law The individual terms in your contract should not create an advantage for the seller and a detriment to the consumer If they do they can be considered unfair under Part 2 of the Consumer Rights Act 2015 Josh has breached these rights so has broken the law Buyer beware this company is not customer focused or above board They will cheat you out of your hard earned cash without a care for your legal rights

DO NOT BUY FROM HERE

DO NOT BUY FROM HEREI bought a wig i didn t receive cause of package problems so i contacted customer service for a refund and its been over a year I still haven t received them WHERE IS MY MONEY

Do NOT buy from here

Do NOT buy from here If you end up having an issue with whatever you ordered from them there is no customer service no way to return get a refund I had 2 faulty wigs from them tried several ways to get in touch with them which they ignored I ended up commenting on their instagram I didn t know what else to do they deleted my comment without getting in touch still I wasted roughly 115 on these terrible quality wigs I don t want someone to do the same The reason this is the only place they have negative feedback is because they delete anything negative I m really not an unreasonable person so please trust me when I say you re better off buying wigs elsewhere Just to be clear I ve bought several wigs from them I was initially happy with them I have experience in how to fit style wigs I ve had no hair for some years now For some reason the quality suddenly went downhill after buying a few the lack of customer service means I will not buy from them again as they aren t cheap I can t afford to take the risk I also think some of these positive reviews seem kinda fake as most of them focus on saying either the negative reviews are fake or those customers don t know what their doing

0 customer service

I have tried so hard to get in contact for 2 weeks to return my wig but have heard nothing back I have emailed multiple times contacted on Facebook and Instagram but nothing

If I could give them a zero I would

If I could give them a zero I would - this is appalling customer relations I can t even call it service as all they are doing is making a mockery of themselves They blamed me - the customer- because I didn t ask them for additional photos of their product before purchasing And although the images don t represent what the products look like it s my fault because I should have looked into this before buying The gaslighting this company does is shocking - the images of the product do not represent what you get Do not buy from them do not even consider contacting them as Josh - the company owner is completely delusional