


Based on authentic user experiences
Tim Letten
6775 reviews
N/A
6 months ago
A Tip
Zero points The one star was the lowest ranking available In a nutshell as leaseholder you are held over a barrel The customer service people are friendly but not helpful Basically an out of office with the words we are sorry for the delay unfortunately your issue remains unresolved wld be more productive and cheaper to us the tax payer or service charge payer I have gone thru various complaint procedures with them being awarded with various compensation amounts always peanuts but they confirm they have not lived up to standards probably understatement of the year Having been a customer for over 15 years - it s a generally accepted concept that they are useless But for structural and political reasons they remain there Get rid of the lot aka city west homes Unfortunately I don t see this happening if labour get in late 2024 but maybe another disaster might prompt a revamp of this shambolic organisation
letters Let
6775 reviews
N/A
6 months ago
Jumping over hoops to get a Residents
TIP if you want anything done or at least an e-mail response give yourself an Arab name otherwise this council won t be the slightest bit interested Westminster Sh y Council would be more apt
Mr steve Handford
6775 reviews
N/A
6 months ago
Awful money grabbing people
Jumping over hoops to get a Residents Permit continued Same address and car for decades Disgraceful Pitiful
Jim Warburton
6775 reviews
N/A
6 months ago
Money taken in November still not
Money taken in November still not refunded after 6 months
Fan
6775 reviews
N/A
6 months ago
Westminster do not take any responsibility to antisocial behaviour
Westminster Council do diddly squat to help us i ve been experiencing antisocial behaviour from my neighbour for 20 years The smell is repulsive The police have been round previously and broken in thinking that she was dead inside because the smell was so bad Can you just imagine how bad that smell must ve been The problem is the housing association does nothing and the council It s Catch22 the only way out is committing suicide I now have a terrible back condition slipped disk I have to be removed from this property and relocated but still the council are doing nothing regarding this issue too Am I living poverty Most extremely People take for granted opening their windows To get fresh air I can t open my windows for the stink comes up my stairs into My Home so much more I live at the top so I get a lot of everyone smells My other neighbours are professional and decent people Clean and well-behaved This antisocial behaviour isn t just from the Smell She s also behaved very badly in this property over the years I ve lived in this home for 30 years and experience antisocial behaviour from her for 20 I really don t believe this will stop unless I am my life because this council will do nothing The truth is she s causing this Smell to get attention purposely When the police went into her home they noticed all her clothes were in plastic bags with zips airtight It s plain to see she s doing this purposely to cause discomfort and it s her own way of shouting out for help so why aren t you helping her Westminster Council from her antisocial behaviour She s causing misery to everybody around her
Benjamin John
6775 reviews
N/A
6 months ago
Mal Mosawi housing worker disvlosed
Mal Mosawi hoysing worker disvlosed confidential info re a DaV to stra ger without written consent She alleged DAV did not engage and lied and has embarjed on a personal malivious course of misconduct based on sheer racism She needs to be fired immediately
LynnieB
6775 reviews
N/A
6 months ago
Since when has it been ok for a council
Since when has it been ok for a council to force you into staying in a home when you have been given enough time to vacate and the landlord has now gone and got a court eviction and then to top it all off they now say to stay until bailiffs remove you Westminster council no wonder why landlords don t want applicants on benefits if this is the extremely poor advice you give your citizens Makes me feel sorry for the landlord as he is being nice calm and polite yet the council are in a can t be assed mindset
anonymous
6775 reviews
N/A
6 months ago
Can t renew parking permit due to software fault
I have been trying to renew my residence parking permit for over 1 month via their website After 4 attempts I called Lucy on the helpdesk who told me that this was due to faulty software and wait a week for the defective software to be fixed I have now made 9 attempts to renew my parking permit over 5 weeks and spoken to their helpdesk 3 times Lucy Richard Matthew Each time I have had to wait a considerable time before the call is actually answered and been told this is a problem with the software that would be fixed within a week But it never is I have also requested an escalation and a callback But nobody called me back My existing parking permit has now expired and surprise surprise the website isn t working and nobody answers the phone on the helpdesk Unbelievable Are Westminster Council capable of renewing a parking permit or is that too complicated for them
Sanjaykumar Sanil
6775 reviews
N/A
6 months ago
Disgusting city management
Disgusting city management fines for the sake of fines Parking disabled notice was posted on where you could not find and tickets issued immediately after midnight Are you short of money Come and grab it Shame on you
Honour
6775 reviews
N/A
6 months ago
Nothing s working at Westminster City
Nothing s working at Westminster City Council and there s no innovation and no progress