Westwing Reviews

I have purchased several pieces from Dalani it and EVERY one of them has arrived broken cracked fell apart etc Big big big ripoff I have also gotten a couple of pillows that were nice and a metal garden pot These were fine but the furniture is just plain junk

I ordered a nice desinger lamp and when it finally arrived after serveral requests despite information received that it was going to be delivered needed to be assebled from several pieces The item was of extremly poor quality and the pieces did not fit together and the lamp was imossible to assemble and unsable I contacted Dalanis Customer service and informed them of the issue and asked them to pick up the item and reimburse me Instead of apologizing for poor quality and bad customer experience they asked me for photos to evaluate the situation It is not the clients responsibility to prove that the items ordered are of good quality and usable and in reality it is not even possible to prove by photos something that any decent online retailprovider should know You come and pick up the item and reimburse the client This is something any normal shop would do It is also within the conditions of purchase by law I believe and the return policy I have however sent photos and e-mails and received a reply saying they are sorry for the inconvenience but that it is not their fault that the product is of bad quality They also informed me that I will only be reimbursed14 days after the items they have picked up they are trying to stall this quite obviously These sort of thigs should be resolved quickly since it is a matter of bad quality product not a normal return I will however not let this go even if it means a legal process I refuse to pay for an item that cannot be used and do not correspond to the marketing of the item I also received a glass lanterne totally smashed in the same order The delivery process was very time consuming since I was requested to be avalable for delivery four differnt times the same week between 10 30-15 30 monday wednesday and also until 18 00 one day that had two deliveries thursday People cannot be expected to stay at home that much for one order with the items delivered separately one package at a time How about delivering everything together Some items were ok but most seems to be made in China and are of inferior quality unfortunately and do not correspond to the pricelevel I have also read on this site and other sites of clients receiving bad quality items and service and having to wait for a long time to get reimbursed It is unacceptable to treat client in this way and it to me it seems that Dalani does not value good quality customer service and quick resolution of issues like reimbursement very higly I do not recommend this site and I will never order again due to bad quality and high risk of loosing your money Lampada da terra da design made in Cina pessima qualita arrivato in pezzi tutto da montare qualita pessimo a prezzi molto piu alti I pezzi erano fatto male e quindi era impossibile di montare la lampada Il loro servizio clienti chiedono le photo quando ho chiesto un ritiro del prodotto e un rimborso Ho mandato le photo e mantegono che non e colpa loro la pessima qualita e il rimborso avviene solo 14 giorni dopo che hanno ricevuto la merce in loro magasino Ho anche ricevuto una lanterna di vetro tutta rovinata nello stesso ordine La seconda volta che mi accade con Dalani Non usero piu questo sito perche il rischio e alto di perdere i soldi Pessimo servizio e qualita Dear Dalani Thank you for your reply This was clearly a case of a faulty product and if had been quality checked as you claim you would have noticed that the two pieces were made so that the do not fit Secondly I have not asked your customer service the check quality of products so do not understand you comment I have certainly read your return policy and as I understood it there actually IS a difference contrary to your claim if you return as a normal return and if their is a faulty product namely you recharge for the transportation again back to your warehouse for an ordinary return and the sum is deducted of the price of the item purchased and to be reimbursed whereas in the case of a broken or a faulty product you pick for the transportation costs and customer gets reimbursed for the fill priced payed of the product Or have I misunderstood Thirdly if there is no difference in the reason for the return and full reimbursement is given anyway why would you need the photos then According to my personal experience this was a very clear case of a faulty product own the responsibility of that contact your supplier and give them feedback on their product in order to improve this in the future Your customers are not stupid and with this kind of excuse making no customer trust will be built I can only offer you my opinion as a customer the choice is your what you do with it I also wote with my feet and go somewhere else

I didn t like them

5 JUNE 29th In terms of delivery it got much worse We ordered without paying up front 2 pictures from Westwing on 3rd June so it has been almost 4 weeks so far Today we thought we were getting them 1st problem we were in our neighbours the courier came the company is SDA and did not call us My wife contacted Westwing who were not helpful saying to wait until Monday We contacted the courier SDA who were just plain rude Then the courier finally came back he was rude too We did not get the pictures Instead they sent us THE WRONG other thing which its too complicated These people are utterly lost We got nothing we ordered its a joke 4 9th June We received the item a beautiful piece of furniture We will not pay Westwing up front for an item again 3 8th June we were called yesterday that their courier would call us to arrange a time to deliver the product no call Online today the person on the chat basically ignored our requests to get our money back when they said the manager wasn t available to call us They never know where the product is they never seem to actually do what they say they will We had to phone the courier ourselves something they neglected to do at any point it seems 1 My wife and I have had an awful experience with this company ordered a chair which was advertised to arrive in 1 to 2 weeks paid up front and 7 weeks later no sign of the chair Customer service respond politely enough but then dont do anything In one chat I was told i would be emailed about the courier delivery and got no email In chats and on the phone they were clueless if they actually had the product after weeks of waiting If you are to use this company I would advise you do not pay up front The items we bought for them through pay-on-delivery always seemed to arrive in a reasonable time-frame 2 Regarding the reply from Westwing below they are now telling us that we cannot get a refund on our Credit Card until the product arrives and we reject it This is not what the website says It says customers can cancel any time We are now being told to wait two more days but they still have no clue where the chair is We would have simply put it out of our minds if we had not been obliged to pay up front We feel people need to be warned not to trust what this company are telling the on the site about delivery and cancellation And definitely try to avoid paying up front

Absolutely horrible non communicative service Over a week ago I placed an order Naturally my card was charged immediately and the only communication was an email receipt Today I decided to cancel the order Having received no communication at all from the company made me very uncomfortable and I didn t want to wait another two weeks to hear something So I went into the app to cancel the order Almost six hours later I had still not received an email confirming the cancellation So I went into live chat on their website There I was told that my request to cancel the order would have to be approved and if work had been done on the order I would not be able to cancel it Instead I would have to await the package then refuse it and only receive a refund once the parcel was back in their warehouse Are you crazy The order hasn t been shipped yet The goods are still in your hands Of course you can cancel the order Seems to me that Westwing is just trying to hold on to customers money for as long as possible Perhaps you earn small amounts of interest from keeping that money for over a month But really there is no excuse - no matter what work you claim has been done - to not cancel an order that hasn t been shipped to the customer yet Update Went into the app again this morning and saw that there was no record of my having cancelled the order So I sent another order cancellation At virtually the same moment I received an email claiming that my order could not be cancelled because it had already been shipped Again there has been no communication from the seller No shipping notice no tracking information Placing me in the position where I will not even be able to ensure that I am available tor reject the package on it s arrival This company is absurdly dishonest and uncommunicative

Another problem with yet another order not arriving at all

Very slow shipping After 2 week I don t have any information about my shipping I wrote to customer care the answer one week ago that I ll receive a call from the shipper but nobody called me

This company that I never heard of is spamming me even after i tell them to cease and desist dont do business with them they don t care about respecting wishes at all I never subscribed to you I dont even know who the hell you are I m not even in Europe Don t help me just remove me from your list today And tell westwing nl ch too

Terrible experience I ordered a product from westwing Christmas gift for my parents on November 29th for which the delivery was guaranteed before Christmas On 19th dicember I got sospicious since the order status was still waiting from supplier and I wrote to the customer assistance asking them the expected delivery date and they replied confirming that the delivery would have be done before Christmas that I will receive soon an email from the delivering company never received After trying calling them all day yesterday without an answer this morning 24 12 I succeeded to take the line and they told me that my order was not in the warehouse yet I obviously canceled the order delivery expected in the middle of January since I can understand the moment and all the difficulties related but an email a alert or anything just notifying me that the order would be late would have been appreciated and it would allow me to have time to buy another gift for my parents First and LAST time I buy on westwing

Bought few things after two weeks I still Don t have any news when they will be sent Even they wrote it will take from 4 to 10 days to be sent I find it quite ridiculous that after 2 weeks the status of my order is still working on it Second time I use this site Never again