Wholesalecabinets Reviews

In order to review this company I have to provide a star but my rating would be negative 10 if it were available Avoid this company at all costs Simply put they lie they cheat customers and steal your money leaving you with cabinets that are not usable They offer assembled cabinets but then send unassembled and claim that is what you ordered They strong arm you into keeping them by charging to return them even charging to return items damaged in shipping They want 700 - 900 dollars to return the order they scammed from me and once they get it back will charge a 20 restock fee Then they will determine what has been damaged and credit that I have had to go to my bank to disupte the charges and this process has been will over a month long battle The reply they placed below ignores the email correspondence requesting assembled cabinets Does not address that the entire order is likely damaged Does not address that their contracted delivery driver advised upon delivery the company has been sending out unassembled cabinets throughout Covid and he has made many deliveries that were not assembled to angry customers You can t refuse delivery or the driver leaves them on the curb anyway I have never dealt with a cabinet company or any other company with such a complete sham Their practices are fraudulent and they seek to protect themselves by claiming customers are in error Then intimidate the customer into keeping the order by charging 700 to 900 return freight and a 20 restocking fee If your order is damaged you also have to return it and they determine the damage Why would I pay more money to their scam They have caused incredible stress and delayed not only the installation of cabinets but flooring counters etc as I am dealing with a flood issue and an insurance company It is completely incomprehensible that they would do this when not only is the order not assembled as requested but completely damaged Why would they not warranty their own shipments Given their responses and policies only because they ate trying to reap additional profits by scamming customers Again their rebuttal is a lie extensive photo evidence was provided to them as we as the bank The pallet sits wrapped like a leaning tower with crushed boxes loose strapping and the wrap coming off the bottom and other areas The cabinets Cleary appear as if the entire pallet fell over in shipping They knew this from My first call and voice-mail The cart business is a game they are playing Why would things be placed in cart by someone other than me for purchase I will tell you why so they can say the customer screwed up not them

One of our worst experiences with a merchant Customer service is severely lacking Product quality control is non-existent We placed an order for almost 5 000 00 on February 5th 2022 We were told delivery would be in about 4 weeks On Thursday April 21 I called to ask for them to be delivered The woman who answered the phone said our saleswoman had stepped out and she would have her call me back I called again on April 22nd the same woman told me the same thing I called again on April 25 This time the woman said she could not take delivery instructions from me because the order was in my wife s name When my wife finally go hold of a salesperson on April 27 she was told they d need to determine the status of the order and called her back After repeated calls the manager owner admitted that they had not ordered the cabinets until that week He said they would put a rush on them and they should be delivered the week of May 30th After several calls starting May 31st the delivery date was set for June 8th Then then re-scheduled for Friday the 10th My wife called about 2PM on the 10th and asked about the delivery The woman who answered the phone told my wife that there couldn t be a delivery scheduled because the cabinets were not finished yet When my wife asked to speak to the manger the woman said my wife was a f ing liar and hung up on her My wife called again on Monday the 13th and talked to the manager who admitted the cabinets were not ready but promised them on the 17th At this point our builder had to stop work because they had reached a point were nothing more could be done without the cabinets The cabinets were delivered on the 17th My wife had to practically force the delivery crew to help her unwrap the cabinets When she got them unwrapped one had a side splintered at the back On another the drawer was installed at an angle See photos She asked the delivery men to wait while she got her phone to call the manager When she got the manager on the phone he said there was nothing he could do because my wife had told the delivery men to leave which they had The manager agreed to a 20 discount because of the late delivery and the poor quality Our builder s carpenter was able to fix the cabinets

Please don t fall for the good reviews they are obviously fake and looks like they are made up by this company to attract customers This is the worst company in the entire US and we wish if we did our homework looking them up thoroughly before they took thousands of dollars from us without delivering what we paid for and was promised to us Not only we had to endure lots of pain frustration and headache going back and forth with them every single day for FOUR ENTIRE MONTHS with changes and arguments and screwing up of the design but also we had to spend money every day eating out with our kids because they didn t deliver our cabinets as promised and we had no kitchen to cook in Lauren so she is called the cabinet designer missed up all our order she was very unprofessional and obviously showed what was the company is all about She was bad news all along the process And by the way they call themselves wholesale cabinets when this company order the cabinets from another company that orders them from Taiwan or China so they are third party Four months still after ordering we still don t have kitchen because of these scammers When we reach out to the owner Daniel he really didn t seem to bother with our story as he knows by now how great of scam company he runs every day now

I decided to purchase Ready to Assemble RTA cabinets online and assemble the cabinets myself I thought I would end up with good quality wood cabinets for a better price than the big box stores After checking many online cabinet sellers I chose RTA Prior to purchasing I watched their assembly videos Unfortunately the cabinets arrived with no assembly instructions and the assembly videos do not match the cabinets I received The assembly videos clearly show the use of L-brackets corner wood braces black screws predrilled holes in the cabinets and plastic clips for the back of the slider assembly I ve already spent over 100 on hardware that should have been provided and I m just getting started More importantly the lack of predrilled holes makes it difficult to assemble the cabinets properly I noticed many parts are manufactured by a company called DTC I went to their website hoping I d find some useful instructions - but it s all made in China and there are zero instructions It s a nightmare I could have spent not much more at Home Depot for a much better cabinet

We worked with a designer and ordered our cabinets The first problem came in with delivery They would not give us a reasonable delivery window They only gave us a 9 hour delivery window We had to take an entire day off of work to receive the delivery We asked them to please work with us and give us a four or five hour window They refused The worst part was they acted like it was our fault That we should have known Their customer service is absolutely terrible The second biggest problem came when we installed the cabinets and the extra accessory pieces were incorrect The designer recommended twice as much toe kick molding and not enough finish molding We bought what they recommended We tried to buy extra finish molding but they wanted 300 for shipping for a 30 piece of molding When we asked them about it they told us to cut the toe kick molding in half So we have to go to Home Depot and buy the correct molding and try to match the paint There are plenty of other companies with whom to work Do not purchase cabinets from here

upon delivery of our cabinets there was some damage to several of them i took pictures and sent via the chat function as directed by the customer service person i was on the phone with they never responded after that i submitted again and again and now they don t even answer my calls we spent a lot on the cabinets and even wanted to order more but there s no way i would ever do business with them ever again

I would not order again the experience has been terrible From the designer not adding the appropriate items to the order to match the rendering to trying to get the items that were missing to trying to get replacements for certain items that were damaged every part of the process has been excruciating I ve had to fight tooth and nail to get the product we ordered Some of their business practices are borderline shady They sent me pictures of glass shelves on a pallet to try to prove they sent them to me however none of the stickers on the boxes matched with everything else that I had which begs the question if they were trying to pull something sketchy I am still missing some glass shelves which were supposedly approved for shipping I ve reached out to check the status and they ve gone dark and haven t replied for the last 3 weeks All in all a terrible experience and I will leave this review everywhere possible to discourage others from making the mistake of ordering with this company UPDATE I received a call from the CEO who in the strangest way both superficially apologized yet then excused every instance of his company from any wrongdoing much like he did in his response to my review I had mentioned I m a contractor and that I was just redoing my kitchen with them as a trial and wanted to see if there was a viable alternative middle-ground to IKEA and expensive cabinet makers He had the audacity to ask for my repeat business in our call after it took FOUR months to get my order completed My clients would tar and feather me if I took 4 months to remodel their kitchens Maybe he needs to spend more time as CEO making sure his company is fulfilling obligations than defending himself on Google Reviews There are quite a few other 1 star reviews popping up detailing similar experiences to mine recently I am convinced prior reviews were under a completely different management system or something and the recent REAL reviews are now coming through You be the judge

We purchased our cabinets 3 years ago and they are falling apart literally We called the company and they stated they do not deal with that manufacturer anymore We are now stuck with these cabinets after paying thousands of dollars and they are either chipped bubbled or literally hanging off the door We sent in all the pictures as well and have been communicating with them daily asking if they can send us replacements and nothing Very disheartening

I m giving a one star right now due to the product we received yesterday When the order was ready to be shipped a representative contacted me to give the okay for sending the order He informed me there would be one pallet for all our cabinets laundry room nook and kitchen with island and that the third party delivery company would be collecting it within the next couple of days The third party delivery company then called me about 3 to 4 days later to let me know that they had received the two pallets and needed to schedule delivery with me Long story short it looks like the second pallet was only created because someone at the cabinet warehouse probably dropped boxes and they simply moved the damaged product to a new pallet and sent it out I suspect it happened at the warehouse because we also had someone else s order mixed in with ours I did reach out to file a claim with their claim department but was informed it could take 24-48 hours to get a response The lack of urgency and priority to correct this situation is a high contributor to the review We are contractors with a deadline with a project completely halted due to us not having these cabinets Out of the over 30 boxes that were sent 26 of them had damaged product It is unfortunate as our designer was amazing however we are hesitant to go with this company again as this was our first experience with them and first impression are important to us I will update my review when this gets resolved

Staff was great office visit and on line staff with designs and support in purchasing On line ordering is a little challenging and difficult to navigate and remove multiple items in cart Can t wait to get them and assemble them