Wiktorias Reviews

Easy to order

Easy to order quick shipment and nice note with the ordered item

Still waorder

Still waiting for delivery order VK29292 as a birthday present keep emailing but not even an answer ordered on 18 October now 6th November VERY DISAPPOINTED

No delivery no replies nothing

Order is paid for on 18th october follow up email sent on 1st november to info email address No reply nothing Looks like a total scam had to dispute the transaction I dont know how other reviews can be positive when it is clearly a scam scheme with no real orders Update A few hours after review i was contacted by their support and offered a free replacement for an order and a monetary compensation Hope it will resolve the issue I am still disappointed that to get a reply from support you need to leave an angry review on external site Will hope to see that the item is delivered Will update accordingly

Still waiting for my delivery

Still waiting for my delivery even though they promised it still don t answer emails TERRIBLE CUSTOMER SERVICE DO NOT USE

Updated Haven t receive my order for 1 month and their customer service SUCKS

2024 11 08 UpdatedViktorias offered me both orders full refund after this review was published Truth to be told this is not what I wanted I want them to be delivered Giving me a refund won t change the fact that Viktorias couldn t fulfill the order After reading other reviews I found out I m not alone A lot of people also have shipping issues and many of them also got order refunded and asked to chage their review Problem is still UNSOLVED Doesn t that mean Viktorias should approach the problem instead of running away People order these gifts with hope and expectation But many of us got was desperation and frustration afterwards Now you offer me a refund I ve waited over a month for my order and their reply was like Oh how about giving you a full refund and you don t have to wait for the delay I m like Really Dude I ve already waited for how long 10-14days huh I ve waited 31 days and still counting After so many hopeless days of waiting and they say Opps sorry there was a mistake with our shipping line blah blah blah and before I leave a review here all their replies were your package will arrive soon Hilarious and ridiculous CONCLUSION GUYS Think carefully before you order For International Shipping Customers Save your breath and look for other shops It s NOT worth the wait Original Review Below-------------------------------------I ve had 2 different orders from their website one was purchased on 3rd of October and the other was on 15th of October I ve checked the parcel info and they were all stuck in Hong Kong for a LONG time Order VK17647 was sent on 8th of October and stuck since 12th of October Order VK19921 was sent on 22nd of October and stuck since 30th of October Both orders had not moved since then I wrote several emails to their customer service and I didn t get a satisfactory answer They just keep saying shipping time usually cost 10-14 days or your order is on the way and will be delivered soon The latest email I wrote to their customer service was on Nov 02 and I haven t receive them yet I m really thinking this is total fraud I m very much disappointed I m considering sending an appeal to the authorities about this

Bad quality great service

Great service bad quality on the ring I ordered

I thought the ring was bigger

I thought the ring was bigger it is small My wife has big hands I hope she will like it

Not the best experience to date

I ordered a ring from Viktorias and paid upfront for it VK19269They contacted me stating they required my Identity number to process the shipping I have had my identity stolen from me twice in the past and with them having card details my home address and my phone number already handing over my ID completes the picture for anyone wishing to adopt an identity I raised this concern with them in a reply email and have subsequently followed up twice now with no response from them I have told my wife to forget about the ring as I was certain this was a scam EDIT Subsequent toi posting onto Trustpilot Viktorias made contact Although this is the 1st time I have shared my ID for an import Viktorias did send some verbage on the requirement I do not know how every other exported delivers product to RSA without ID sI am leaving this post up for now to see if Viktorias follows through