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Customer experiences with Worksome are sharply divided between highly positive and highly negative feedback. Many users praise the platform for being an efficient, easy-to-use tool that simplifies finding freelance jobs or hiring freelancers, with a particular emphasis on its speed and simplicity. The customer service and support team are frequently highlighted as exceptionally responsive, professional, and helpful, often going above and beyond to resolve issues. Positive reviews also commend the platform for facilitating prompt payments and providing a straightforward process for contracts and billing. However, a significant number of users report severe problems with late, delayed, or problematic payment processes, which have caused financial hardship. Other major complaints include the platform allegedly violating tax regulations like IR35 by incorrectly passing employer costs to freelancers, a lack of quality control over job postings leading to sparse or poor information, and technical issues with a buggy interface and unreliable verification systems. Some freelancers in specific fields, such as audio post-production, report a complete lack of job opportunities despite having strong credentials. Overall, while satisfied customers view it as a superior, trustworthy platform, dissatisfied users describe it as unreliable, non-compliant, and frustrating to deal with.
Last updated 4 months ago