Worldwidecyclery Reviews

Very bad service

Very bad service Ordered bike accessories came wrong in another dimension I do not recommend this shop

Mistake ordering from someone who uses usps to ship items

Ordered a part for my bike on 12 6 2020 they had part in stock and charged my account on 12 7 2020 On 12 9 they sent me a funny email about sending my item for shipping and suggesting I should sit back and ha e a drink and be patient bc of the usps tracking system is flawed So I still get that it will be delivered on 12 14 2020 when I check tracking it is now 12 20 and still no part I don t understand why anyone would knowingly send parts through usps when they know they are unreliable I guess bc they worldwide cyclery has already got there money within 8 hours of my choosing item It is only a 7 hour drive from where I live to there shop but it has been 14 days since I paid for item and still don t have the item Guess blame falls on me for not checking who they were shipping with Yes ot was out of there hands in 48 hrs but instead of making a joke about the shipping system why not use a more reliable shipping source First and last time customer here

These people are absolutely useless

These people are absolutely useless I bought an item that was marked in stock Turned out not to be They said they would refund me accordingly 1 week later no refund and no response after several e-mails Appaling organisation avoid like the plague

purchased a top end bike from them on

purchased a top end bike from them on pinkbike and was expecting it to be in excellent condition given that it is coming from a bike shop but to my surprise it was the opposite I had to spend time and money to get it even running as the tires would not hold air and found out the use duct tape at the shop as rim strips zero customer service and gave me a hard time denying that it was not taken care of look elsewhere for your biking needs as this was a nightmare

Terrible experience

Terrible experience No customer service whatsoever Ordered a Fox suspension fork last week like 6 22 and it arrived on 6 26 The box looked like it had been shipped and returned several times Was taped together like a Picasso Opened the box and found a big cosmetic blemish on it Not good at all Surprised someone didn t notice the damage before sending it out Probably did and just wanted to make money on the last fork they had and thought they d send it to some gullible idiot Have been trying to get in touch with WWC ever since They don t answer emails FB messages phone calls or chat messages Had to file a PayPal dispute and will be filing a BBB complaint when the website is fixed Bottom line don t work with a company that cares more about YouTube videos than customer satisfaction

Ordered on 27 November a Dropper post

Ordered on 27 November a Dropper post and I m still waiting for it to arrive 30 dec Getting very delayed and short answers via E-Mail Told me he get in touch James with me if he has an ETA he can provide No answer over 1 week Will for sure be the last time I ordered anything here D

Two thumbs up five stars with a cherry on top

Excellent knowledge of products and willingness to spend time with customers on the phone I first visited Worldwide Cyclery after watching some of their videos on YouTube As a note their informative videos are top notch and they even throw in some humor that makes them more enjoyable I somewhat knew which components and I wanted for my father s bike and which tires I wanted for my mountain bike but was unsure of the exact product numbers that I needed in order to ensure exact fit So I called them A young gentleman I pegged him to be in his early 30s promptly answered my call Andrew was his name and he was very professional polite and most importantly helpful He knew his stuff When dealing with technical components of bicycles that may cost hundreds or even thousands of dollars this is important We talked for at least a half of an hour about switching my dad s old 3x9 speed bike to one of the newer 1x12 drive systems With a little information Andrew knew exactly which components would fit the Gary Fisher bike from the rear cassette all the way to the shifter He was able to tell me the differences between the different level of components and recommend the best quality parts for the budget level I was at He even looked up our particular bikes to check compatibility of the new parts and at one point he even had me go look at the bike to confirm which crank it had He caught the details that I missed in the build and gave me every part number that I needed as I added them to my online cart Man he was great to work with Fast forward a few more hours and I had further questions with tubless Maxxis tires for my 26 rim size I called back in and my call was fielded by Jeremy I was nearly in disbelief when he sounded just as knowledgeable and polite as Andrew How much can they be paying these people I thought Based in California where labor costs are already high finding people of this caliber must be expensive Jeremy helped me for another 34 minutes and 28 seconds to find the best tires to suit my needs and also talked me through the installation and helped me add tubeless tire tape tire sealer and valve stems to my order This was top notch customer service and why I will be visiting Worldwide Cyclery for all of my biking needs As a side note their prices seemed to be very competitive and the one item that I found cheaper on a different site was price matched just at the mention of it Even though I saved money by going through them I would have chosen to purchase through them anyways just based on the priceless knowledge and customer service that they provided -Jason

Super fast shipping to Canada and great

Super fast shipping to Canada and great selection and good customer service