Xlmoto Reviews

I purchase a body protection that doenst have any size in description s a assume that was a unique size When they arrives i can check ir was L XL and my size is M

Delivery was very delayed By about 10 days And the packaging was not good as I ordered 3 different things and they were thrown in a big box without the necessary cushioning material

You are terribly slow when returning goods ie the size I received a message that you have collected the package and that you need another 3 to 10 days to make a size exchange for me Totally unprofessional Besides my money is with youDarijo

Buying and shipping process were good Great discount But the product Nexx helmet came with already broken not functional sun visor mechanism Can t blame XLmoto for that but all this pushes me away from online store Made a claim on 6 september and week after still waiting for further instructions Probably it will take a month to return and receive a new helmet For me it means that the riding season is ended and overall buying experience frustrating I removed sticker from sun visor knob and it was already not functioning I am not the only one who has issue with new helmet Nexx should take responsibility and work towards better customer experience

Order discounted item in stock two weeks later after contacting customer service I received information that my ordered item is not in stock anymore and they will only send me the rest of order Checked shop again and this item was still available but for raised price I could buy elesewhere if I knew it right from beginning In the meantime it was sold out everywhere The rest of the order was shipped fine

The size of the jacket does not match the size guide of the website It is way smaller than what i expected The DHL tracking number was not working after leaving Germany I received the package from the regular post and not the DHL in my country

Too long delivery time the trousers are dirty or used the parcel was opened destroyed at some places So ordering the first time on XLMOTO not quite the experience I had expected

The order itself went smoothly I have received my goods in short time but The sizes of both trousers I ve ordered didn t corresponded One was my size and the other 1 size bigger still they doesn t fit Now I want to return them but I am missing some documents so the post office doesn t want to take my parcel I have contacted customer service but still there is no answer And know I m stuck in situation where I don t have positive move

Two times ordered from your web shop And both of them I had problem with your chosen delivery company DPD Curier First time you wrote wrong my address I tried to correct it with a few e-mails I couldn t with success thanks my personal effort I received it I sear where is my order I found it and went there to get it Second time the delivery Company DPD wrote wrong my delivery address you write right they couldn t Again I had problem Personally I called the courier first he didn t want to bring me my package After he agreed to bring it and I get it But it shouldn t be like this Even if you or your chosen delivery company don t have enough capacity to write an address correctly please don t do this job This job is not for you you are not capable to do this job and I can understand that I won t order anything of you anymore from you even your prices seems good No It was enough for me what I experienced Another thing your client agents They are just showing something that they are occupying with clients problems but the real is not Teach them how to do this job Or not Not anymore

Delivery is taking too long It s been 23 days by now and I still haven t received my order From what I know frommy other orders your products are good but maybe you should consider a solution to the delivery problem