I
Indrid Cold
Stay away from Bestware and XMG
I purchased a new XMG Sector from Bestware at the beginning of March and the entire experience has been nothing short of a nightmare It started with the payment after completing it I received no confirmation or acknowledgment I had to call multiple times before they finally sent a payment confirmation over a week later There was no communication about the delivery timeline either I had to reach out myself to find out when it would arrive When the PC finally showed up the real problems began Although I paid for a pre-installed version of Windows the machine arrived without any OS After spending over four hours trying to install it I discovered that the installation files were corrupted I ended up having to create my own USB installation disk Even after that the system kept crashing with a Blue Screen of Death BSOD Diagnostics pointed to a faulty graphics card and the Wi-Fi performance was abysmal I requested a replacement but instead of honoring that they only offered a refund I agreed to return the machine but the UPS pickup link they provided didn t work I reported the issue and requested a new link after a full week I still hadn t received a response When I finally got through on the phone after 40 minutes on hold I was told they still didn t have a working return link Bestware has proven incapable of building a functioning PC fulfilling basic order requirements or complying with European Consumer Law They ignored my right to a replacement and failed to facilitate a proper return within the 14-day window I ve had to involve legal support to get any traction In my opinion Bestware has gone from being a reputable brand to an amateur operation Based on my experience I strongly advise others to stay away