Xmg Reviews

Bought a XMG neo rtx3080 15 inch for 3 grands on bestware The GPU is clicking and very noisy youtu be owgI2Zg0VRcyoutu be c8hUvDFuUpwMichael Beek from the customer Support of bestware said that being said -- its important to remember that perfection isn t found anywhere in the waranty --That what you get when you buy high-end laptop

My 2017 XMG A517 laptop 1600 had several individual keyboard buttons stop working after 3 years Now only 4 years after purchase it s actually many keys that no longer work On being asked approached about this bestware s answer simply is - It happens But don t worry we ll sell you a brand new laptop keyboard for 79 shipping Know what s the best part I mostly use an external keyboard and the laptop s internal keyboard still broke Update 12 11 2021 Got offered the keyboard for 59 shipping instead No comment on keyboard in this price range breaking despite little use Update 15 11 2021 As you may see in the company s answer below their only comment on laptop components breaking remains It happens Unfortunately I cannot in good conscience recommend their products

Everything with the purchase went smoothly and delivery was quick the laptop was fantastic and lived up to expectations Fast forward 10 months and a fault developed I requested an RMA and had to pay 150 postage to Germany despite having 2 years platinum warranty as the UK had left the EU and they only cover return post to Germany and the EU When the device finally arrived in Germany a delivery attempt was made at some ungodly hour when no one was there to receive it 3 more delivery attempts were made and XMG claimed they weren t aware of any of them The laptop then disappeared and after contacting both XMG and the parcel company it miraculously arrived 3 weeks later The laptop was fixed and XMG were sending regular email status updates which was great until I received an email from UPS stating that I owed over 400 in import duty fees The Gov UK website states that warranty repairs don t incur import duty fees so I can only assume the paperwork wasn t filled out correctly when sending back I am now waiting for XMG to look into this and I have also filled out a UPS form after calling them for advice UPS keep emailing me stating that I owe over 400 and I don t have my laptop So please be aware of this should anything go wrong with your purchase UPDATE Since writing this post I have received an email from UPS stating the following Unfortunately this has cleared customs and custom won t allow us to reclaim the VAT levied and they would require this to be done via your periodic tax returns using C79 issued to SCHENKER TECHNOLOGIES GB370529985000 So at this point in time I ve no idea how I m going to get my laptop back

Asked help for simple keycaps Didn t get any help still waiting answer after weeks Not gonna buy anymore XMG

Laptop I bought overheats like crazy battery exploded Good fun

Their laptops is designed to break 1 months before warranty period I had ultra xmg 17 it was 3900 euro And when i did rma keyboard broke again within a week i got rid of it shortly afterThere are no excuses for this because a Corsair keyboard lasts 10 years or a razer one even

Bought a NEO E21 laptop in january 2022 only for both the keyboard and the fans to stop working twice got it replaced both times all well until the warranty expired and the screen broke Prompting support to make me pay for a new screen with dead pixels on arrival and the laptop now having overheating and USB-C connectivity issues Other general issues include the keyboard not being able to press more than 2 keys at the same time by that I mean timing it does press all the keys just one at a time rapidly instead of all at once like other keyboards do and the GPU not connecting to external displays without a reboot or a driver reinstall

My experience with XMG has been frustrating and disappointing I purchased a laptop in October 2022 and it has been plagued with issues since then The problems started with the screen just two months after receiving it and the issues have only gotten worse over time Here s a breakdown of my experience 1st Issue December 2022 The laptop developed screen problems within two months of use I reported the issue in January 2023 and sent the laptop for repair It came back but the problem persisted 2nd Issue January 2023 When the laptop was returned the AC adapter wasn t working I had to go through another round of support and they sent me a new AC adapter which took additional time and effort 3rd Issue July 2023 The same screen issue reappeared after a few months making it clear the problem was not fixed I eventually sent it back for repair again in December 4th Issue December 2023 Upon receiving the laptop after the second repair the screen issue still existed along with other minor problems It felt like a never-ending cycle of sending the laptop back and forth 5th Issue February 2024 The screen began freezing followed by visible malfunctions images started dissipating until the laptop eventually showed a blue screen Afterward it completely shut down and I was unable to turn it back on again At this point the laptop was entirely broken 6th issue September 2024 After sending the laptop in August for repair when I got the laptop back drive unit D was locked by a software called BitLocker which I had no knowledge of My hard drive was completely inaccessible and I reached out to XMG for help To my surprise their customer support informed me they couldn t assist and advised me to resolve it on my own by logging into my Microsoft account to retrieve the BitLocker code which I never installed in first place So now I lost 2TB because I need a 30 characters password I have no clue about This response left me feeling stranded without proper support Despite multiple attempts to repair the device the underlying issues were never fixed To make matters worse after paying 5 500 for a laptop that constantly malfunctioned I suggested an upgraded replacement in 2024 willing to pay some extra as I suspected the problem stemmed from the motherboard or GPU Instead of offering a reasonable solution XMG proposed a mere 674 discount on a new laptop expecting me to pay nearly 5 000 more not allowing me to use some of my current laptop components This was extremely disappointing especially given that I had barely been able to use the laptop for ten months without issues While I acknowledge that some issues could be complex the lack of effective repairs and their customer service s dismissive approach to resolving my problems left me feeling unsupported and undervalued I had high hopes for XMG given their reputation and innovative performance limits but after this prolonged ordeal I cannot recommend their products or their support Pros 1 XMG products have potential in terms of performance when they work Cons 1 Poor product quality control persistent hardware issues 2 Inadequate customer support failed to resolve problems despite multiple attempts 3 Unreasonable upgrade offers after continuous issues with a faulty product 4 Dismissive responses to requests for help BitLocker issue I sincerely hope XMG reconsiders how they handle customer complaints as this has been an incredibly disappointing experience If the screen problem happens again I ll be involving a German law firm From that point on you ll only hear from my legal team unless you offer a fair resolution

Worst service Experience ever as mentioned above I had issues with laptop during warranty but has been resolved well the problem started when I sent my laptop for repair after warranty Took 4 weeks to deliver despite being told it should take 1 week they said it may vary but nobody mentioned a month and they asked me to call DHL myself since they cannot contact them internally Their service did basic troubleshooting and informed me about Motherboard failure at this point even though I was ready to pay for repair i decided that i didn t like what I saw so far long delivery and basic to no Troubleshooting before asking for 1k Euro Upon receiving product back turned out it was damaged in the corner ripped open damaging chassis my ram was flying inside the chassis as they left their service ram and mine was just thrown in and damage to one of the pins for a connector on the Motherboard All this while heatsink was never lifted and Motherboard was never properly checked I ve sent complaint and no response so far DO NOT RECOMMEND

Just after a few weeks after the warranty ended I had to entirely replace the screen of my laptop because of a black screen Once I received back the laptop the keyboard began to have issue followed a few weeks later with the laptop not even booting So I sent back again the laptop and they pretended I modified the cooling system They simply cleaned the low quality thermal past that leaked on the motherboard and did not fixed the keyboard A lot of issues in a short time and I did not even extremely used the laptop The customer service is zero too Not sure what happened in this company the last 2-3 years but I see in the recent review I m not the only one disappointed recently Avoid at all cost XMG