Xojet Reviews

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANYIve flown private for work multiple times and XO Jet is the worst company ever The ruined our vacation and over charged us 1 We booked our flight on January 13th We reserved Challenger 300 on both legs and no one mentioned that our flight could be canceled and we had no plan B either back up charter or commercial reservations 2 After wiring 75K 7 days before our trip conveniently our flight was cancelled and I was told there was no other option unless we signed up for your Elite Access membership Unfortunately there were no commercial flight options so we had no other choice but to comply since our hotel fee was non refundable Two days of stress waiting for confirmation No one was willing to honor our original reservation unless we signed up for a membership we didn t want We felt like we had a gun to our head 3 We were told our outbound flight would be on a Citation X Unfortunately we were flown on a Hawker 1000 that was cramped and w a bathroom that had no running water and you had to hold up the toilet seat w your hand to use it 4 Two days before leaving we were told our flight was delayed because you didnt have customs clearance Once again we had no other option The hotel was completely sold out so we had to wait in the lobby w three sick guests Everyone was uncomfortable in the open lobby area in 90 degree temperature 5 The return flight had no operating bathroom We were warned this might happen and the only other option was another delay and no place to stay We had three sick passengers and no operating restroom That is completely unacceptable Overall miserable experience The only shining light was the nice flight crew Other than that it was horrible I m so upset right now and mad at myself for trusting your company

Avoid this company

We have flown private many times This was a terrible experience The plane was beautiful and clean That was the only good thing We experienced turbulence and the pilot had difficulty landing so we had to have multiple approaches descents and ascents with no explanation from the crew It was terrifying We were never briefed on safety at the beginning of the flight We were never told to buckle our seatbelts during the turbulence or the multiple attempts at landing We were completely ignored My daughter was crying hysterically one of our friends was vomiting and the other was gagging in a bag No assistance No reassurance When we finally landed it seemed as if the pilot was just going for it with zero confidence I m not afraid to fly and I don t believe in god and I found myself praying for our safety We contacted the company the same day to cancel our return flight one week later and was told we couldn t The crew lied and told them that they had told us to buckle our seatbelts They sided with the crew despite 8 of us witnessing the lack of precautions Now my daughter is refusing to ever get on a plane again so we have to pay for a flight and drive home Poor customer service Crew clearly did not follow regulations on safety I will report them Avoid this company

Horrible company do your self a favor

Horrible company do your self a favor and fly with safer more reputable charter company s Do not recommend XO

Left us stranded the day of an

Left us stranded the day of an expensive trip Customer service has been horrendous and they had no options to fix the issue I beg you to steer clear of them

XO Jet was the worst

XO Jet was the worst I complained about a flight we took and they did nothing about it Yen is the worst She never calls back hears what she wants to hear yes you to death The aircraft they sent should of not been in the air Heat was coming on couldn t breathe the shades didn t work my 2 French puppies were having trouble breathing and over heating Plane was old Don t use this company There is so many more professional companies out there You could get more for your money with another private company To top it off they tried to put us on a smaller jet and were willing to risk my families life in bad weather It s clearly all about the money not the relationships or concierge service that should be provided Shame on them

Have been using private charters for 25

Have been using private charters for 25 years and have NEVER encountered anything like this nightmare Booked a flight and return for Nov 4 on a Citation Sovereign This company immediately put a hold on my credit card which they claimed would be released when if the funds were wired Funds were wired the following day but the hold on my card was held for over a week Two days after the wire was received I was informed that the aircraft I had contracted was no longer available and that a replacement Falcon 50 much older plane would be used for our trip Ordered MAYBE 200 00 of catering which wasn t confirmed until late Nov 3 and the invoice was for 700 00 Needless to say we cancelled the catering At 7 07 pm on Nov 3 we were told the aircraft had to be changed again now to a Hawker 1000 which has 20 the luggage capacity and our bags would never fit This is a 5 hour trip to another country At 11 57 last night while we were sleeping another email was sent by ANOTHER person at client services that the aircraft was cancelled for brake failure These people are a SCAM DO NOT GO NEAR THEM I will be handing this over to my attorneys and am now scrounging for a replacement to try and fulfill my commitments at destination

Pricing not competitive versus charter

Pricing not competitive versus charter Europe does not communicate with the US Took 5 weeks to get a refund of deposit Avoid

This company is the biggest ripoff in

This company is the biggest ripoff in history There whole sales pitch is bait and which They quote a low price to get your business They then increase it dramatically On top of them ripping you off the service is aweful Do not under any circumstance fly with XO