Xyz Reviews

Xyz Training Group Xyz co uk Learn With Us

xyz.co.uk
3.94
83 reviews
Great Rating
Based on 83 user experiences

RatingFacts is an independent review platform and is not affiliated with Xyz (xyz.co.uk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

Rated 3.94 out of 5 by 83 Happy Customers

66.3%
9.6%
0%
0%
24.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 83 reviews

The majority of reviews for XYZ are highly positive, with customers praising the service, staff helpfulness, and course quality. A smaller number of reviews report significant problems, including booking errors, unavailability of advertised courses, and issues with refunds. Overall, the experience is characterized by efficient service and knowledgeable staff, though some customers report negative encounters.

What customers love
  • Efficient booking
  • Good course quality
Common concerns
  • Misleading advertising
  • Booking issues
  • Refund delays
  • Wrong venue

Last updated 2 months ago

J

AVOID

Booked one of our engineers to go on a course on Monday he was told to go to Birmingham only to find that the location had changed to Stoke
S

STAY CLEAR - COURSES ADVERTISED NOT ACTUALY AVAILABLE

If I could give ZERO - I would Constantly advertising courses on their website letting you book and pay for them and then WITHIN LESS THAN ONE MINUTE call you to let you know the course is not available and they cannot refund your money as quick as they took it off you Seems like a scam to me - will never be using again and informing other companies in our working group to stay clear of too
B

Terrible experience with this company

Terrible experience with this company Specifically the customer service on trying to arrange a alternate date due to illness Took the fee with no customer satisfaction bothered and no refund offered Beware all book at your peril
G

Our employee booked an IPAF PLUS course

Our employee booked an IPAF PLUS course with Callum Booth and as the booking email was vague we checked it was a PLUS course for high risk activities and was informed that this course was PLUS When our employee attended the course this was only the standard IPAF test and the training centre did not do IPAF PLUS We now have to pay find another test centre and re take the PLUS course Callum was emailed but had no knowledge of IPAF and did not understand that there was a PLUS course His emails became irate when we asked for compensation asking to speak to a director with regard to being misled and the manner of his email An email was returned to inform me that we were being removed form their system so we cannot make any further enquiries Totally incompetent do not understand the the courses they are booking for you Awful and costly experience
F

Guaranteed Price Match is a lie

XYZ refused to honour the guaranteed price match offered on their website They said it has to be the same course at the same venue on the same date despite their website specifically saying they will honour courses elsewhere Lady on the phone point blank refused to honour this guarantee
S

Do not deal with this company

Do not deal with this company they take your money and give you false training addresses so when you get to the location its not correct They refused to give us a refund and their customer services are rude and abrupt they find that putting the phone down on you is the answer
M

Avoid this company Abysmal Customer Service

The XYZ conditions state that a response to any enquiry will be made within 48 hours I enquired about a 2 day Chain Saw Course which they advertised on their website but after 3 days received no response so I emailed them again After a further 9 days I still hadn t received a response so phoned their office The assistant advised that the course is only run for a group and when I asked why they didn t make me aware of this she became very abrupt and said I m telling you now
D

No card as yet

I took a Telehandler course booked through xyz I passed the course on 31st march 23 It s now 8th of June and still no card has been received I ve foned several times and got very unhelpful answers My advice Search for a local trainer and go direct Too late for me now But don t go through these You might even get it cheaper and get a card for your efforts
C

Booked a IPAF course for 3 people

Booked a IPAF course for 3 people online and payment taken from a credit card and received an invoice then When i emailed to ask a query on the course they emailed back and said the online price was wrong and asked for more money When I queried this they then told me the course now wasnt running Customer service were rude and unhelpful Now awaiting a refund would book elsewhere looks liek other
C

Avoid at all costs

Two emails within 12 hours confirming different venues phoned them to clear up confusion to be told I was booked on none as they hadn t heard from me seems no one in their office knows how to use a telephone 1 days lost wages avoid at all costs

About Xyz

One of the UK s largest dedicated training providers Business to health and safety classroom to eLearning 30 000 courses all on one site

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business