Yellowbrick Reviews

Yellowbrick | De beste parkeer app voor mobiel parkeren!

yellowbrick.nl
1.19
21 reviews
Bad Rating
Based on 21 user experiences

Rated 1.19 out of 5 by 21 Happy Customers

4.8%
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95.2%
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AI Review Summary Based on 21 reviews

Yellowbrick receives overwhelmingly negative feedback regarding its billing practices and customer service. Users report issues with recurring charges, inability to cancel, unresponsive support, and misleading app design. A single positive review mentions solid product and excellent customer service. The recurring theme of billing problems and lack of accountability dominates the reviews.

What customers love
  • Effective parking app
Common concerns
  • Misleading user interface
  • Unresponsive customer service
  • Continuous billing issues
  • Expensive fee structure
  • Faulty app functionality

Last updated 1 month ago

J

This thing is a scam

Keeps charging you forever there s no way to set an end time
P

EUR100 lost for a 3-days parking

EUR100 lost for a 3-days parking session in a location I ve never been no notifications to inform something is not going right and customer service completely unresponsive on this
J

Extremely disappointed - Lack of accountability and customer services

I am incredibly disappointed with the experience I ve had with Yellowbrick The lack of accountability and customer service I encountered has left me frustrated and disillusioned I recently faced an issue with a doorgelopen parkeeractie extended parking session due to a technical glitch in the Yellowbrick app Despite my efforts to conclude the transaction the app failed to provide me with the necessary controls When I reached out to Yellowbrick for assistance the response time was slow and the solutions provided were inadequate What baffles me even more is the fact that Yellowbrick insists on holding me accountable for a situation that was clearly a result of their app malfunctioning I have tried to engage in a reasonable discussion and find a fair resolution but it seems that Yellowbrick is not interested in taking responsibility for their own shortcomings Furthermore the lack of willingness to understand the customer s perspective and the unwillingness to consider the possibility of errors on their end is disappointing Their constant refusal to reimburse or rectify the situation is a clear indicator of their lack of commitment to customer satisfaction It s truly unfortunate that what started as a simple issue with a parking transaction has escalated to this point due to Yellowbrick s unwillingness to acknowledge their own faults In conclusion I strongly advise against using Yellowbrick s services if you value prompt and responsible customer support This experience has shown me that when things go wrong Yellowbrick is not willing to step up and make things right A company s true worth is measured by how they handle challenges and unfortunately Yellowbrick has fallen short in that regard I hope my review serves as a cautionary tale for others considering using Yellowbrick s services
O

close my account 1 month ago they still

close my account 1 month ago they still sending they invoices
I

Manipulative screen design

Yellowbrick applies a manipulative screen design in the process to end parking time showing the universally used green checkmark which indicates confirmation whereas yet another third confirmation is required to end the parking time It is unacceptably misleading In addition in compairison with any other app it is exceptionally slow to disconnect This is not a connection issue as suggested but manipulative process design
P

Yellowbrick cancels customers

Because of bugs in the app my parking stop was not registered Their answer not our problem I hope you guys all get very bankrupt very soon Karma will come your way
B

Careful

Careful it doesn t stop parking until you remember to stop it Charges a fortune then threatens you UX is abysmal
H

What a dismal app

What a dismal app It does not stop even if you tell it to stop Huge fees no customer service Deleted the app after the first time I used it
R

I tried to register on the app to park

I tried to register on the app to park in Amsterdam near Leidseplein quickly The app was buggy and didn t work tried several different payment methods and finally it did accept my CC even I wanted to do direct debit from ABN Amro bank This happened on beginning of the June or July Today two months later I receive a SMS from a collection agency that I need to pay 60 EUR Called the service center - I explained that I take responsibility for the missed payment if they will find the person who is responsible for the bug in the app that led to this fine 40 EUR As the lady explained - there was sent out emails to me with warnings to make the payment note that I tried to use the app once they had my address my phone number and they could send a push notification via phone to inform me that the payment was not collected If I would pay attention to all the emails that request some payment - I would be on scammers favorite list She said that they would not look into the issue that resulted in this situation and it is all my fault So welcome to the current day reality You can make an app that is filled with bugs and not functioning properly - do not take any responsibility for that and then go after your customer via a collecting agency and tell your customer that it is his her fault You will be notified about a case opening in the national or most likely European consumer protection agency soon I wish you never scam again your customers
M

Yellow-brick is making money by

Yellow-brick is making money by providing an app with lots of bugs and malfunctioning Strongly recommend not to use the app They will just telling you we collect tax on behalf of municipality and don t take any responsibility No professional communication

About Yellowbrick

Parkeer met Yellowbrick gemakkelijk en voordeling via je smartphone. De beste parkeer app van Nederland voor mobiel parkeren.

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Frequently Asked Questions

Yellowbrick is the leading mobile parking app in the Netherlands, offering a convenient and cost-effective solution for parking via smartphone. It eliminates the need for physical parking tickets and meters, helping users save time and money.

Yellowbrick allows users to start and stop parking sessions directly from their smartphones, paying only for the actual time spent parking. It supports parking on the street and in garages, providing a flexible and intuitive experience.

Yellowbrick offers transparent pricing, flexible parking options, and the ability to manage parking activities in one overview. Business customers can reduce administrative time on parking declarations, and all costs are consolidated into a single invoice with VAT details.

Yellowbrick offers two plans: Unlimited (€3.99 per month) for frequent parkers with unlimited start and stop transactions, and Basic (€0.49 per transaction) for occasional parking needs at a fixed rate per session.

Yes, Yellowbrick is suitable for both individual users and business customers, including fleets of any size, providing a convenient and efficient parking solution for all.

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About Yellowbrick

Yellowbrick: The Leading Mobile Parking App in the Netherlands

Yellowbrick is the premier mobile parking application in the Netherlands, offering a convenient and cost-effective solution for parking via smartphone. Designed to simplify the parking experience, the app eliminates the need for physical parking tickets and parking meters, helping users save time and money. As the best parking app in the Netherlands, Yellowbrick is trusted by thousands of users across the country for both personal and business parking needs.

How Yellowbrick Works

Using Yellowbrick is simple and intuitive. Users can start and stop parking sessions directly from their smartphones, paying only for the actual time spent parking. The app supports parking both on the street and in garages, providing flexibility and ease of use. Key features include:

  • No more parking meters or parking machines
  • No more parking tickets
  • No more searching for loose change
  • All-in-one clear invoice with VAT details
  • Parking reminders to avoid overstaying

Benefits of Using Yellowbrick

Yellowbrick offers significant advantages for both individual users and businesses. Users benefit from transparent pricing, flexible parking options, and the ability to manage parking activities in one overview. Business customers, including fleets of any size, can reduce administrative time spent on parking declarations by an average of 6 hours per employee annually. All parking costs are consolidated into a single invoice, simplifying expense management and ensuring clarity with VAT specifications.

Subscription Plans

Yellowbrick provides flexible subscription options to suit different parking habits:

  • Unlimited:€3.99 per month, ideal for frequent parkers with unlimited start and stop transactions.
  • Basic:€0.49 per transaction, suitable for occasional parking needs with a fixed rate per session.

Users can register and choose the plan that best matches their parking behavior, ensuring cost efficiency and control.

User Experiences

Yellowbrick has received positive feedback from users across the Netherlands. Common highlights include:

  • Saving an average of €50 per month on parking costs
  • No need to rush due to expiring parking tickets
  • Convenience of starting and stopping parking with one click
  • No need to search for coins or handle parking tickets

Additional Information

Yellowbrick is developed by Yellowbrick B.V., a local service center operating in the Netherlands. The company provides customer support and maintains a blog with the latest news and updates. Users can also find information about privacy, cookies, terms of use, and the press section on the website. The app is available for download, and users can follow Yellowbrick on social media platforms such as Facebook, Instagram, TikTok, LinkedIn, and YouTube for updates and tips.

By accepting cookies, users ensure an optimal experience on the Yellowbrick website, enabling personalized offers and improved service. The app continues to lead the market in mobile parking solutions, making parking easier, faster, and more transparent for everyone.