Ymeuniverse Reviews

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ymeuniverse.com
2.53
17 reviews
Average Rating
Based on 17 user experiences

Rated 2.53 out of 5 by 17 Happy Customers

23.5%
17.6%
0%
5.9%
52.9%
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AI Review Summary Based on 17 reviews

Customer reviews for Ymeuniverse are predominantly negative, with many reporting severe issues. The most common complaints involve receiving incorrect items, such as wrong colors or sizes. Numerous customers also received damaged, dirty, or counterfeit products. Customer service is frequently described as unresponsive, with emails ignored and no phone support. The company's inventory management is poor, as it lists items that are not in stock. Return and refund processes are problematic, with customers charged for return shipping or left without resolution. Delivery experiences vary, with some receiving orders quickly while others face delays and courier mismatches. A few positive reviews highlight fast shipping and a good in-store experience. However, the overwhelming sentiment is one of distrust and dissatisfaction. Overall, the company fails to meet basic expectations for product accuracy, customer support, and order fulfillment.

What customers love
  • Fast delivery, with some orders arriving within two days
  • Great customer service reported by a few customers
  • Excellent product selection, especially for sneakers and clothes
  • Good product quality in some cases
  • Pleasant in-store experience and friendly staff
Common concerns
  • Receiving wrong items, including incorrect colors and sizes
  • Poor customer service with no response to emails or phone calls
  • Selling products that are not in stock, leading to order cancellations
  • Receiving damaged, dirty, or counterfeit products
  • Problematic return and refund process, including being charged for return shipping

Last updated 1 month ago

D

Poor costumer service in store

Poor costumer service in store I got a jacket for my birthday and I wanted to return and switch sizes because it was too small for me Their return policy is 14 days but i couldn t retur it in time because of covid lock downs I respect their policy because i work in retail myself but when i got there and asked if i could return it the retailer got mad and irritaded at me He started lecturing me about the policy and said that he couldn t take it in The only thing i did was ask but he whouldn t have it He could ve had a bad day but that confrontation made me not want to go back to that store

About Ymeuniverse

YME Universe is an online destination for streetwear enthusiasts and fashion conscious trendsetters Worldwide shippi

United States

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