J
J M Klerkx
Email not answered
Email not answered Website not working
K
Khaled Balawy
Dit bedrijf is een van de slechtste
Dit bedrijf is een van de slechtste bedrijven waarmee ik te maken heb gehad Het is een nieuw bedrijf erg zwak Het internet is altijd erg zwak Ik raad het af om ermee om te gaan As I expected that you are a company whose services are weak and expensive I do not advise anyone to subscribe with you The discounted prices you announce do not match the exorbitant bills that you send I fell into the trap when I subscribed with you
B
Bad service
I ordered a new sim card and never
I ordered a new sim card and never received it They cancelled my old sim without confirmation from me and now I m stuck with no service Thanks Yoin
M
Manuel Capouet
Decide to switch off the data connection unilaterally
Decide to switch off the data connection unilaterally when itinerance international travel without notice They said it was by precaution to avoid high invoices although the data volume was paid in advance
J
jad abou akl
No customer support number
No customer support number chatbot only in Dutch No way to cancel or amend the subscription Extra high cost for extra GB
N
Neel
Very bad connection
Very bad connection Most of the time my calls does not go through and same happens when someone tries to call me It does not even ring at my side and the caller gets a busy time or it directly lands up in voicemail Purely crap and support does not help with proper information This has been happening for quite some time
H
Helder Rosario
The SIM activation is not clear
The SIM activation process is not clear They say you should go to MyYoin but that is both the app and the website On the app it doesn t work and on the site only works on Chrome Update However all necessary info is provided in the mails how to activate your sim card Well the information is not clear now is it If it was I would have find it I work in IT and I had to call your call center to figure it out By your answer you don t get it you confuse the app MyYoin with the website MyYoin be in your mail You use both terms and the customer needs to guess what exactly do you mean In the app you can t activate You have to go to the site Lastly test your website on Firefox or block it there It is full of bugs on Firefox
S
Sue
very bad connection
very bad connection customer service take forever to answer or they dont answer at all I wanted to stop my service in 2022 and sent an email they didnt respond I sent another now in March with a couple of questions and they only answer one of the questions and ignore my question about the billing
J
Jehuda Benjamin
horrible customer service
I wanted to cancel my contract but lost my password to sign in When trying to reset my password the system freezes Also customer service is very unhelpful they reply automatically to your question with most reply s unhelpful Really disappointing
I
I hate youfone
very bad service
very bad service i didn t pay one month without having extrafees They make a lot of mistakes I payed the bill twice and it was hard to get my money back Now they want me to pay for things that i didn t do I had activation fees for something that I never activated and when I contacted them they told me it was because I paid the facture too late I paid one week after having the facture Don t take a youfone subscription and go to other services even if you pay more it will be less than all the extrafees I already wrote something here but every month I have a new reason to write a review