


Based on authentic user experiences
Neil Wilding
6775 reviews
N/A
7 months ago
Don t care
Always used this place vaccination etc Called them to sat my dog was very Pooley etc I was told come in Wed two days later I knew he needed urgent care so used another vet that could see him ASAP Sadly I lost him that day So much for loyalty at this placeMy dog would of suffered for 2 days till they could see himNo emergency appointments I was told Disgraceful
Lil Lep
6775 reviews
N/A
7 months ago
Only interested in money
Only interested in money and getting paid immediately I have to have my PET put down tomorrow I wouldn t be surprised to see them with a needle in one hand and the bill in the other I also doubt the Receptionist has ever been trained in anything FYI being upset is not being rude but neverminded just hang up the phone as you cant cope with your own lack of respect humanity or training
Polly
6775 reviews
N/A
7 months ago
Your vets kill your pets
Your vets kill your pets don t use unhelpful just want your money
NEIL WILDING
6775 reviews
N/A
7 months ago
SMETHWICK practice CAUSED my frenchies death
SMETHWICK practice CAUSED THE DEATH of my beloved 2 year old french bulldog within 3 hours of addmittance Over 1 200 vet bill from a locum vet you are not aware they hire to cover out of hours emergencies I expressed concerns she was a very anxious nervous dog but was rudly ignored he insisted on a possible obstruction and the need for hospital addmitance for investigation I was led to reception to pay 400 deposit My heart sank as i t caught a glimps of her as he sneakily led her out back still in pain panting heavily and even more anxious as he taken her away He didn t even give time for pain medications given to take effect Within 10 MINUTES in such a poor condition and being warned she had only just eaten she was subjected to the procedures to take bloods At this point with the stress endured she vomited causing aspiration into her lungs she was given diazapam and he did not protect her airways This is what caused her death there was no obstruction she had gasto He even insulted us by calling our frenchie cheap 2600 as she lay there lifeless with him telling us she were brain dead Gone down every avenue of the complaints procedrure only to be passed on to their vet defence insurance team who write you a rather abrupt nasty letter stating in a court of law its on me to prove the vet acted negligent in a manner no other vet or his peers would If you value your furbabies life and the state of your mental health Avoid like the plague
Sara
6775 reviews
N/A
7 months ago
Avoid like the plague
Avoid like the plague Spent 1300 for treatment blood analysis then was told the cat needed a referral which would cost around 4000 Vet and nurse were very abrupt especially the nurse when we said we couldn t afford 4000 Derogatory remarks were made against us If we couldn t afford it why had we got a pet was one of the insults thrown at us Basically if you haven t got the money your cat should be euthanized was another Have changed vets now as I believe money is the most important thing for Your Vets rather than looking after your pets Family members and friends are also going to move to other vets after explaining our experience
Chris D
6775 reviews
N/A
7 months ago
Avoid Avoid avoid the Sheldon Your Vets branch
If this system allowed negative stars I would glady give them We are meant to trust these professionals to look after our pets and provide a service to help us Their slogan is The affordable vets who love your pets and I will echo several comments others made which is they only love your pets as they will gladly bleed you dry of all your money The staff have no empathy or compassion and only interested in your money We trusted them with our beloved family member they gladly took over 5k from us which we can t afford but we had to do everything to save him and yet they still failed and put him to sleep I appreciate ops in general are risk for anyone but they discharged him twice and both times had to go back and they are the experts Please avoid this surgery if you love your pets we do and I will never darken their doors again unless it s with a solicitor There must be others who are better I urge everyone that has had a bad experience with this surgery to report them to the Royal College of Veterinary surgeons
Laura Kaur
6775 reviews
N/A
7 months ago
Avoid
Call them selves vets Disgusting money grabbing and exploitation I would say without a shred of a doubt Firstly I lost a cavalier King Charles puppy with the brain condition where bad breeding causes their brain to grow too large for their tiny skulks causing crippling pain leaking of spinal fluid 3000 pounds the partial MRI cost that was several years ago too so goodness knows what they would charge now Then my other cavalier started becoming a little lame on his legs I immediately rushed him to vets only for him to be seen by this callous hard hearted women vet who tried to tell me he had developed the same crippling condition as my little puppy Wanted to put him down at 5 yrs old Had I not went and asked for a second opinion he would of been put down that day by her This wonderful vet was adamant it was nothing of the sort with a short course of pain relief he was bounding about back to his normal self Then my little yorkie Jack developed what they said was a bit of a cough sore throat so they gave me some medicine instead of a small syringe I was given one that would of done a Great Dane hence my little dog was poisoned being sick When I rang to say she was projectile vomited on this medicine I was told not worry especially as she had been sick it would now be out her system Long story short she was still very poorly and lethargic still being very sick I immediately rushed her back to vets in tears I was frantic They had left my poor dog 2 whole days in this state trying to convince me as she was being sick it had left her body I mean because of them she had been over dosed Anyway she was immediately rushed to their emergency vets in Coventry by their vet ambulance and spent several days on a drip but with the time they had been convincing me that she was going to be okay as she was vomiting it out of her system the damage to her organs had been done And to add insult to injury they produced me with a vet bill for 700 their deadly mistake my pockets emptied I spoke to a lovely vet at willows about what had happened he said putting in a too large syringe that s meant for larger dogs so obviously getting a larger dose with the measurements instead of a much smaller one was a very common problem he was seeing too much of for his liking I will have to end here as I am in tears omg the last thing I will say is they push things on you to build your bill up even without consulting you you only find out when you go to pay now it i 60 for an annual vaccine booster at least dick Turpin had the decency to wear a mask It all about making as much money as possible
Susan
6775 reviews
N/A
7 months ago
Update on our experience
This is an update after visiting Your vets some weeks ago They told us our cat had to be put down if we could not afford the 4000 pound to have his blood analysed as they thought he possibly had an autoimmune disease His left rear leg was swollen and he was limping quite badly We then took him to another vet and this is what he advised he said if it is an autoimmune disease the chances are that it could not be cured he also said that it could be Arthritis which is something humans get in older years and we just have to put up with it He also said that if it was his cat he would not put the cat through an ordeal of having bloods taken and he would not waste his money for something that couldn t be cured He recommended we continue with his medication and see how he gets on Our cat is still with us he is very lively 6 ft fences are no barrier to him has a good appetite he is not limping anymore If left to Your Vets he wouldn t be with us now so if you have any sense MOVE TO ANOTHER VETS
Emma Woodman
6775 reviews
N/A
7 months ago
Avoid
Awful patronising vets who do not have your pets best interest at heart Avoid
Andy Knight
6775 reviews
N/A
7 months ago
I would not recommend
I would not recommend this vet s practice Our puppy developed a lump on his back which wasn t causing him any pain but was in a bit of a funny position Given that he was due in to be neutered and we were concerned with the effects of anesthesia we asked the vet to remove this during the same operation Our request was ignored and instead a needle sample was taken Because we were worried about having another operation because we couldn t change the past and because we were told that the needle sample was all clear we were advised to leave it alone unless the lump changes We have since changed vets and have had the lump removed which has turned out to be cancerous Fortunately they were able to remove with enough margins for him to make a full recovery In addition to this we have also found out that the needle sample used is only 70-80 effective i e results have a 20 -30 chance of being incorrect We have raised this as a concern with the original vet practice who have hidden behind poorly recorded notes and processes and they can t check with the original vet as they are no longer employed by them and in places have implied I am a liar Ultimately everything has worked out however couldn t hand on heart recommend this practice given how they originally dealt with the issue but more worryingly how they have dealt with my concerns after the fact