Yuh Reviews

Just terrible

The most terrible experience among fintechs and I use already a lot of them The customer support is horrible You send a message they respond and close de issue If you want to add something else you have to open another topic and guess what they will reply the same answer as before It s insane In additon despite being charged with a 4 CHF for a 300 CHF money transfer I only received 275 at the destination I requested a statement with the justificaton for this pricing and they decline responsability but don t give me any explanation for the fact Just declined responsibility without further explanations and that s it Case closed

Extremely slow and intrasparent

Extremely slow and intrasparent I tried to open an account 3 weeks ago and had the information I soon receive an email After the 3 weeks I asked why it was taking so long I received no reply for a week so I sent a second message asking to cancel the registration The same day I receive an email about a notification I received in the yuh app I can no longer log in to see the message so I guess it worked Luckily I didn t transfer any money to the bank account Stay far away Happy with neon and revolut

Didn t expect such a poor service from

Didn t expect such a poor service from a swiss service that pretends to be a bank but actually scams and steals clients money Unfortunately I ignored the many warnings that this was a scam service and actually sent my documents along with 50 euros so that they could open and activate my account Thing is they allegedly opened my account but did not activate it and so I have no access to my money Luckily it was 50 euros but if you scroll down this page you ll see complaints from other victims who lost much larger sums I can t believe such a scam is taking place in switzerland no wonder people say this country is not the same

Stay away from YUH - horrible

Stay away Such a bad experience Happened to transfer to this account They requested SBA document while I had studied and done research in US years ago I provided the signed document as a picture attachment in the messaging which is in the app I was instructed over the phone to do so They never found it I called again and the asked to email it Now its been a month and it appears they never recieved the email with signed SBA I was instructed over the phone to send Now they have frozen my account - I have no accees to my only money and I am on phone line lining to YUH customer service Can anyone recommond me a good lawyer in Switzerland for this case

Yuh doesn t give you access to your funds

Absolutely worst neo bank ever Put millions in fancy advertising and payments to its parent company Swissquote take over 10 days to be executed After placing an official complaint a call back was promised within the same day But no reaction And even worse no explanation at all As a client completely being left alone day for day for simple payments No feedback no reaction no comment from Yuh I called for 1 days every single day Worst customer relation ever experienced Keep fingers away from this institution If you want to have access to your money don t go with Yuh you lose complete control and access to your funds Usually this happens before a bank goes bust Alarm

Not reliable App for investment They block funds

It would be important to mention that Yuh is not a reliable App for investments If for some reason they delist a crypto as it happened for example with Augur your funds will be blocked for months A lot of customers are affected by this unfair activity funds blocked since 29th March and no solution from Yuh Only repeating it will be available as soon as possible So my personal suggestion is not to invest with them otherwise you are taking a big risk

Avoid this bank absolutely

Avoid this bank absolutely When I was in Argentina they did a normal exchange rate for some small payments 2-3 days later I did a bigger payment and the exchange was change to the double without telling me anything I tried to get in contact with the company at least 5 times the answer is always the same they did no mistakes Never explained me anything about why am exchange rate should change to 50 more expensive than some days before All the other banks which I used there had a normal exchange rate only Yuh made me pay 300 CHF instead of 150 CHF And not even for the money they answers are a mockery they don t even try to help you they just answer always the same The card is not working in many places as well

Scam of all time 2023

I thought I am the only one But yes they steal money and not give you any explanation This is not a bank but a scam company operated from unknown location manager by some hackers I had money expecting on following dates and they all vanished and YUH never gave me letter to confirm it never arrived despite the fact I sent Sender bank wire to wire confirmation code Think hard before you jump invest in this bank Just a quick tips 13 June 2023 371 disappeared 24 June 2023 205 disappeared03 July 2023 85 disappeared

Opening account for 2 months

Trying to open an account for two months now So far because of technical issues not possible I had several calls waiting time each time 30-60 minutes They were kind but could not help