Zoom Reviews

One platform to connect | Zoom

3.56
139 reviews
Great Rating
Based on 139 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
R

Its not the best video streaming platform

It used to be good when it had much more time per meeting but now we have to wait for 10 mins after every zoom call it is like zoom is making it mandatory to get the premium version to access all its features
M

Very difficult to cancel subscription

Very difficult to cancel Pro subscription which was up for renewal and they wanted 172 which was way too expensive I emailed them but the email address that sends out the invoices is not monitored and a lot of the help on the website is automated making it difficult to use Eventually they told me I had to renew the subscription in order to cancel So I had to pay 172 Then I cancelled on line and for a while I thought I lost 172 Then realised I had to reactivate the plan cancel it again and while doing so select Dispute Charges They then gave me a full refund I can afford to have 172 gone from my account for a short time but if I didn t have the money in the first place I would not have been able to cancel my subscription
G

Silent auto-renewal that s really hard to get cancelled

I m yet another customer who has been silently auto-renewed and is now being pestered for payment UPDATE on 23 1 23 After more strong complaints from me including citing the reviews here with the same problem Zoom have backed down and agreed to cancel the renewal It s a real shame I like Zoom better than Teams or Google s workspace but after this experience I probably wouldn t subscribe again Anyway review adjusted to 2 in acknowledgement -- Previous review --About four months ago we made the decision to not continue with Zoom as our clients are mostly on Teams or Google I would swear I turned off auto-renew Zoom having sent three please stay with us here s a tempting offer emails weird if we were on auto renew don t you think are now claiming that the account auto-renew wasn t cancelled and are pursuing us for the next year s fees Their customer service insist that they can t waive this I assumed I must have made an error cancelling the renewal Reading the reviews I m not so sure A shame I actually like Zoom more than the competitors and would have probably renewed at some point
R

Resource Hog

The app is a resource hog and on Linux Ubuntu I have to close all other programs in order for it to be able to run perfectly I have to use it for classes and I hate it but the kicker is that my college has Microsoft Teams and no professor I have got for classes uses it and I prefer MS Teams over Zoom
C

Cloud recordings disappeared without notification

My pro account ended and my cloud recordings became unavailable Got no notification so I could have downloaded them to my local computer Will have to go pro again just to get access to the recordings I ve already paid for Feels like blackmail
D

Great tool terrible customer service

Tool is great but customer service is really terrible Bought a license and cannot activate it assign it to a user even after reading the online support Have reached out via email and phone over 7 times and can t get help SUPER frustrating
C

I wanted Zoom to connect to my calendar

I wanted Zoom to connect to my calendar and add zoom meetings But I have to give full control of all our events in my external calendar Why do we have to give full control of all the events in our calendar Their optional connection style is not enough to pick the options we like So 2 Stars only
A

Terrible Service

You can t call anyone although it would save Zoom money if you could I spent an hour on the chat about a simple issue and NO resolution at all I had just bought paid Zoom accounts for all of our company We will going back to Teams back on the terrible customer service I guess Zoom can t afford better since they did what 10B in revenue last year
B

A good product but appalling customer

A good product but appalling customer service I m a business customer and if it wasn t for that I would have endured an endless and useless chatbot for days Even when I got through to an agent they were giving me misleading information It s a shame they don t prioritise this aspect of their business because poor support will drive me and others to their competitors
A

Zoom gave me so much grief getting a refund

Zoom gave me so much grief in trying to get a refund for the unused zoom which didn t even work properly They said they can t refund because its subscription based payment model and not usage based What a pathetic excuse But they did refund in the end which is why its 2 stars and not 1

About Zoom

Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.

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Frequently Asked Questions

Zoom is a unified communication and collaboration platform offered by Zoom Video Communications, Inc. While renowned for its high-quality video conferencing, Zoom provides a comprehensive ecosystem that includes Zoom Meetings, Zoom Team Chat, Zoom Phone (cloud phone system), Zoom Webinars, Zoom Events, Zoom Rooms (conference room solution), Zoom Whiteboard, and Zoom Apps for third-party integrations. It is designed to connect people and streamline workflows through a single interface.

Zoom Meetings, the flagship product, offers reliable video and audio conferencing with features such as screen sharing, virtual backgrounds, meeting recording, and support for up to 100 participants on the free plan. It emphasizes ease of use, scalability for large sessions, and security features including end-to-end encryption. Accessibility features like live transcription and screen reader support are also integral.

Yes, Zoom provides a free tier that allows users to host meetings with up to 100 participants for a maximum duration of 40 minutes per meeting. This plan includes core features like video conferencing, screen sharing, and team chat, making it suitable for casual use and initial trials. Extended durations, increased participant limits, and advanced features require a paid subscription.

Zoom offers several paid plans tailored to different user needs: Zoom Pro for individuals and small teams, Zoom Business for small to medium businesses, Zoom Business Plus for enhanced features, and Zoom Enterprise for large organizations. These plans unlock benefits such as longer meeting durations, administrative controls, higher participant capacity, company branding, and dedicated customer support. Industry-specific solutions are also available for sectors like healthcare and education.

Zoom prioritizes security through measures like end-to-end encryption for meetings, compliance with global security standards, and robust administrative controls. The platform adheres to privacy regulations and provides features such as waiting rooms, passcode protection, and user authentication to safeguard sessions. Regular updates and a dedicated trust center further reinforce its commitment to security.
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About Zoom

Zoom: The Platform Powering Modern Collaboration

Zoom.us is the official online destination for Zoom Video Communications, Inc., a leading provider of a unified communication and collaboration platform. The website serves as the central hub for individuals, teams, and enterprises to discover, learn about, and access Zoom's suite of products designed to connect people and streamline workflows. At its core, Zoom is recognized for its reliable, high-quality video conferencing solution, but the platform has evolved into a comprehensive ecosystem supporting meetings, team chat, phone systems, webinars, virtual events, and more.

Core Products and Solutions

The website clearly outlines its diverse product portfolio, catering to various user needs. The flagship offering, Zoom Meetings, provides seamless video and audio conferencing with features like screen sharing, virtual backgrounds, and recording. Complementing this is Zoom Team Chat, a persistent messaging tool that facilitates ongoing collaboration outside of scheduled meetings. For customer engagement and large-scale communication, Zoom offers robust solutions through Zoom Webinars and Zoom Events. Furthermore, Zoom Phone presents a flexible cloud phone system, while Zoom Rooms delivers a software-based conference room solution for offices.

Beyond these core tools, the platform extends to specialized areas such as Zoom Whiteboard for visual ideation, Zoom Apps to integrate third-party tools directly into the Zoom experience, and Zoom Developer tools for building custom integrations. This integrated approach allows users to manage multiple communication channels from a single, familiar interface, enhancing productivity and reducing the need to switch between disparate applications.

Key Features and User Experience

Zoom's website emphasizes key attributes that have contributed to its widespread adoption. These include exceptional reliability and video quality, ease of use with a minimal learning curve, and strong security features like end-to-end encryption for meetings and compliance with global standards. The platform is designed for scalability, supporting everything from one-on-one calls to interactive sessions with thousands of participants. Accessibility is also a priority, with features like live transcription, keyboard shortcuts, and screen reader support.

Audience and Plans

The platform serves a broad spectrum of users. The website details specific plans for individuals, small teams, small to medium businesses, and large enterprises. A generous free tier allows users to host meetings with up to 100 participants for up to 40 minutes, making it accessible for casual use and trial. Paid plans (Zoom Pro, Business, Business Plus, and Enterprise) unlock extended meeting durations, administrative controls, increased participant capacity, and advanced features like company branding and dedicated customer support. Separate, tailored solutions are also highlighted for critical industries like healthcare, education, and government.

Resources and Support

Zoom.us functions as more than just a sales portal; it is a comprehensive resource center. The site provides extensive support through a detailed Help Center, video tutorials, live training webinars, and a community forum. A dedicated blog and resource library offer insights on best practices, industry trends, and product updates. For developers, the site provides full access to APIs, SDKs, and documentation to build and integrate applications.

In summary, Zoom.us represents the digital front door to a powerful and expansive collaboration platform. It effectively communicates Zoom's evolution from a video meeting tool into a holistic suite designed to meet the diverse communication needs of the modern, hybrid world. The website is structured to inform visitors about its capabilities, guide them to the appropriate plan, and support them with extensive learning materials, solidifying Zoom's position as a central pillar in today's digital workspace.