Zoom Reviews

One platform to connect | Zoom

3.56
139 reviews
Great Rating
Based on 139 user experiences
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C

Zoom us provides economical and easy to

Zoom us provides economical and easy to use video conferencing platform for all of us specially for Asian countries where we can not spend a lot of money for the such platform It is feature rich and available on every platform like desktop mobile and web
I

Good Software Great support

I ve been hosting a couple of recent online meetings circa 85 people lately and the software experience was good I didn t need the subscription this month but forgot to cancel it Contacted support and they have refunded within a few hours I will be back as a paid user later in the year
N

Zoom video communication is fantastic

Zoom video communication is the best product as compare to similar products It is very useful in almost all types of organizations I belong to the education management so for my field it is of great importance The teachers can interact with their students through zoom video They can share the screen and integrate it with multiple applications So this is the best product and an excellent feature The video quality is good and entire small class can interact with the teacher I highly recommend it
A

Sunny and Paul were fantastic

Sunny and Paul were fantastic sunny did my instillation at my property not long ago and was perfect then lovely person to talk to always polite and answered any questions my mom had Thank you
O

The best video conferencing platform

I ve never had problems with subscription Cancelled it when didn t need it anymore and then renewed when my classes started again What I especially like about Zoom is the breakout rooms feature that other video conferencing platforms do not provide It s really convenient
K

I have conducted over 300 hours worth

I have conducted over 300 hours worth of webinars with an average attendance rate of about 50 people and have had individual meetings with ZOOM and have been using it since beginning of 2020 I have also tried Webinar Jam Google Meeting Streamyard and a range of others For me ZOOM is incredible It is the ONLY one that allows screen sharing AND chat in the same screen Customer support has always responded within 2 minutes Have no idea why the rating is so low on Trustpilot
L

I ve been trying to cancel my zoom

I ve been trying to cancel my zoom subscription for two months Despite the information telling me I can cancel online there is no link to the Billing section on my account I had to go through my bank and cancel the payment Despite emailing four times I ve had no response whatsoeverI have just edited this review because I had the pleasure of dealing with Catherine PENESA from zoom she was very helpful in cancelling my account
A

Zoom has been amazing

Zoom has been amazing Its performance relies on the strength of Internet connection but it s been the most user-friendly teleconference tool so far
Z

Collaboration with Zoom

Zoom has become an integral part of our daily team communication under our enterprise license Notably the whiteboard feature has surpassed our expectations leading some team members to forgo other platforms like Miro While the AI meeting notes feature is a work in progress Zoom s consistent updates keep us at the forefront of virtual communication

About Zoom

Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.

United States

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Frequently Asked Questions

Zoom is a unified communication and collaboration platform offered by Zoom Video Communications, Inc. While renowned for its high-quality video conferencing, Zoom provides a comprehensive ecosystem that includes Zoom Meetings, Zoom Team Chat, Zoom Phone (cloud phone system), Zoom Webinars, Zoom Events, Zoom Rooms (conference room solution), Zoom Whiteboard, and Zoom Apps for third-party integrations. It is designed to connect people and streamline workflows through a single interface.

Zoom Meetings, the flagship product, offers reliable video and audio conferencing with features such as screen sharing, virtual backgrounds, meeting recording, and support for up to 100 participants on the free plan. It emphasizes ease of use, scalability for large sessions, and security features including end-to-end encryption. Accessibility features like live transcription and screen reader support are also integral.

Yes, Zoom provides a free tier that allows users to host meetings with up to 100 participants for a maximum duration of 40 minutes per meeting. This plan includes core features like video conferencing, screen sharing, and team chat, making it suitable for casual use and initial trials. Extended durations, increased participant limits, and advanced features require a paid subscription.

Zoom offers several paid plans tailored to different user needs: Zoom Pro for individuals and small teams, Zoom Business for small to medium businesses, Zoom Business Plus for enhanced features, and Zoom Enterprise for large organizations. These plans unlock benefits such as longer meeting durations, administrative controls, higher participant capacity, company branding, and dedicated customer support. Industry-specific solutions are also available for sectors like healthcare and education.

Zoom prioritizes security through measures like end-to-end encryption for meetings, compliance with global security standards, and robust administrative controls. The platform adheres to privacy regulations and provides features such as waiting rooms, passcode protection, and user authentication to safeguard sessions. Regular updates and a dedicated trust center further reinforce its commitment to security.
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About Zoom

Zoom: The Platform Powering Modern Collaboration

Zoom.us is the official online destination for Zoom Video Communications, Inc., a leading provider of a unified communication and collaboration platform. The website serves as the central hub for individuals, teams, and enterprises to discover, learn about, and access Zoom's suite of products designed to connect people and streamline workflows. At its core, Zoom is recognized for its reliable, high-quality video conferencing solution, but the platform has evolved into a comprehensive ecosystem supporting meetings, team chat, phone systems, webinars, virtual events, and more.

Core Products and Solutions

The website clearly outlines its diverse product portfolio, catering to various user needs. The flagship offering, Zoom Meetings, provides seamless video and audio conferencing with features like screen sharing, virtual backgrounds, and recording. Complementing this is Zoom Team Chat, a persistent messaging tool that facilitates ongoing collaboration outside of scheduled meetings. For customer engagement and large-scale communication, Zoom offers robust solutions through Zoom Webinars and Zoom Events. Furthermore, Zoom Phone presents a flexible cloud phone system, while Zoom Rooms delivers a software-based conference room solution for offices.

Beyond these core tools, the platform extends to specialized areas such as Zoom Whiteboard for visual ideation, Zoom Apps to integrate third-party tools directly into the Zoom experience, and Zoom Developer tools for building custom integrations. This integrated approach allows users to manage multiple communication channels from a single, familiar interface, enhancing productivity and reducing the need to switch between disparate applications.

Key Features and User Experience

Zoom's website emphasizes key attributes that have contributed to its widespread adoption. These include exceptional reliability and video quality, ease of use with a minimal learning curve, and strong security features like end-to-end encryption for meetings and compliance with global standards. The platform is designed for scalability, supporting everything from one-on-one calls to interactive sessions with thousands of participants. Accessibility is also a priority, with features like live transcription, keyboard shortcuts, and screen reader support.

Audience and Plans

The platform serves a broad spectrum of users. The website details specific plans for individuals, small teams, small to medium businesses, and large enterprises. A generous free tier allows users to host meetings with up to 100 participants for up to 40 minutes, making it accessible for casual use and trial. Paid plans (Zoom Pro, Business, Business Plus, and Enterprise) unlock extended meeting durations, administrative controls, increased participant capacity, and advanced features like company branding and dedicated customer support. Separate, tailored solutions are also highlighted for critical industries like healthcare, education, and government.

Resources and Support

Zoom.us functions as more than just a sales portal; it is a comprehensive resource center. The site provides extensive support through a detailed Help Center, video tutorials, live training webinars, and a community forum. A dedicated blog and resource library offer insights on best practices, industry trends, and product updates. For developers, the site provides full access to APIs, SDKs, and documentation to build and integrate applications.

In summary, Zoom.us represents the digital front door to a powerful and expansive collaboration platform. It effectively communicates Zoom's evolution from a video meeting tool into a holistic suite designed to meet the diverse communication needs of the modern, hybrid world. The website is structured to inform visitors about its capabilities, guide them to the appropriate plan, and support them with extensive learning materials, solidifying Zoom's position as a central pillar in today's digital workspace.