Space-hosting
★ 3.9
space-hosting.net
Account Security Issue
Extremely Disappointed With How My Account Security Issue Was Handled
I have been a paying Space Hosting customer since April and had four dedicated servers with them. Unfortunately, after this experience, I am seriously questioning whether I can continue using this company.
I reported that my account information had been changed without my authorization and that I could no longer log in. For over a week, I have gone back and forth with support trying to recover it.
I provided everything they asked me for: photo ID, payment records, invoices, order numbers, server IPs, and even old conversations with Space Hosting showing my original account information. I was later told that asking me for some of those documents was a mistake on their end and that they couldn't use them to restore my access.
The response I continue receiving is essentially: log into the account or contact us from the email currently registered to it.
That's the problem. I can't access the account because the account information was changed without my permission.
Support has even told me in writing that profile information can only be changed from inside a logged-in account. I told them I did not make those changes, yet I still have not been provided with a workable account-recovery process.
I'm also extremely concerned about what personal and billing information may have been accessible inside my account while I didn't control it. I have asked for help addressing that concern as well.
I've now had to dispute payments with my card issuers while I continue trying to get this resolved.
I'm not posting this because of one bad support interaction. I'm posting it because after more than a week of repeatedly explaining an account security issue, I still cannot access my account and keep receiving essentially the same response.
I genuinely hope management steps in and resolves this. If they do, I will gladly update my review to reflect how it was handled. But as things stand right now, this has been an incredibly frustrating and concerning experience.
I have been a paying Space Hosting customer since April and had four dedicated servers with them. Unfortunately, after this experience, I am seriously questioning whether I can continue using this company.
I reported that my account information had been changed without my authorization and that I could no longer log in. For over a week, I have gone back and forth with support trying to recover it.
I provided everything they asked me for: photo ID, payment records, invoices, order numbers, server IPs, and even old conversations with Space Hosting showing my original account information. I was later told that asking me for some of those documents was a mistake on their end and that they couldn't use them to restore my access.
The response I continue receiving is essentially: log into the account or contact us from the email currently registered to it.
That's the problem. I can't access the account because the account information was changed without my permission.
Support has even told me in writing that profile information can only be changed from inside a logged-in account. I told them I did not make those changes, yet I still have not been provided with a workable account-recovery process.
I'm also extremely concerned about what personal and billing information may have been accessible inside my account while I didn't control it. I have asked for help addressing that concern as well.
I've now had to dispute payments with my card issuers while I continue trying to get this resolved.
I'm not posting this because of one bad support interaction. I'm posting it because after more than a week of repeatedly explaining an account security issue, I still cannot access my account and keep receiving essentially the same response.
I genuinely hope management steps in and resolves this. If they do, I will gladly update my review to reflect how it was handled. But as things stand right now, this has been an incredibly frustrating and concerning experience.
Critical Review
account security
unauthorized account changes
poor support response
account recovery failure
identity verification issues