Inna Chernenko

Extremely disappointing experience and probably the worst nail service I’ve had.

I booked a manicure with gel removal. The technician removed the product from my entire first hand before telling me it was apparently hard gel rather than regular gel and that she wasn’t qualified/authorised to remove it. I’m not a nail technician, so I’m not sure how a customer is expected to know the technical difference when their own trained technician couldn’t identify it before starting the removal.

I even offered to skip the manicure completely and just have the product removed, but they couldn’t do that either because the technicians available weren’t qualified to perform hard-gel removal.

I left with no manicure, one hand partially removed and the other untouched. Townhouse then refused to refund me for the incomplete service and instead gave me account points, despite me clearly saying I don’t want credit or another appointment.

Very poor handling of the appointment and subsequent complaint. I definitely won’t be returning.