Curaid
★ 4.8
curaid.com
Disappointing service, but finally resolved.
Curaid’s customer service has a long way to go I can give it no more than 2 stars. This has been a nightmare experience.
I wanted to return a faulty product within the 90-day guarantee and followed all T&Cs, providing photos and videos. After two months of chasing, I only received a resolution after leaving an honest negative review here. Shockingly, customer service told me they would only refund me if I deleted the review. I agreed, but this is absolutely unacceptable.
Here’s my honest feedback on the overall experience:
Your customer service needs a major overhaul. If you cannot respond within 48 hours, don’t claim that you will.
Refunds should never be held hostage in exchange for positive reviews.
Stick to your 90-day guarantee and deliver on your promises.
Customer expectations matter. It is better to underpromise and overdeliver. Not everyone will love your product, and that’s fine, but I am judging you on the service I received or, more accurately, the lack of it.
The current setup is broken. You will lose business not because of honest negative reviews, which should be encouraged and used as feedback but because of poor service and lack of quality.
I wanted to return a faulty product within the 90-day guarantee and followed all T&Cs, providing photos and videos. After two months of chasing, I only received a resolution after leaving an honest negative review here. Shockingly, customer service told me they would only refund me if I deleted the review. I agreed, but this is absolutely unacceptable.
Here’s my honest feedback on the overall experience:
Your customer service needs a major overhaul. If you cannot respond within 48 hours, don’t claim that you will.
Refunds should never be held hostage in exchange for positive reviews.
Stick to your 90-day guarantee and deliver on your promises.
Customer expectations matter. It is better to underpromise and overdeliver. Not everyone will love your product, and that’s fine, but I am judging you on the service I received or, more accurately, the lack of it.
The current setup is broken. You will lose business not because of honest negative reviews, which should be encouraged and used as feedback but because of poor service and lack of quality.