Soulona
★ 3.8
soulona.com
Good Result Thanks to Representative Rosie
I ordered two items despite reading some negative reviews. I even contacted customer service immediately after placing the order, expressing my concerns. A day or two later, I received a polite, well-written reply from Rosie, who was very reassuring and helped ease some of my worries.
As time passed and tracking info didn’t update for a couple of weeks, I reached out again. Rosie remained comforting and genuine. I also contacted PayPal, who advised me on the timeframe to escalate the issue if needed.
Eventually, the items arrived just as Rosie had promised. I apologized to her, as the items were exactly the quality I expected. Delivery was slow, but in the end, it was worth the wait.
If you deal with Soulona, ask for Rosie she is fantastic and truly made a difference in my experience.
As time passed and tracking info didn’t update for a couple of weeks, I reached out again. Rosie remained comforting and genuine. I also contacted PayPal, who advised me on the timeframe to escalate the issue if needed.
Eventually, the items arrived just as Rosie had promised. I apologized to her, as the items were exactly the quality I expected. Delivery was slow, but in the end, it was worth the wait.
If you deal with Soulona, ask for Rosie she is fantastic and truly made a difference in my experience.