Getbudonline
★ 4.0
getbudonline.com
Empty Promises
My Review — Long-Time Customer Lost Over One Missing Package
I had been ordering from Get Bud Online for months without any problems, so this review is especially disappointing to write. Unfortunately, my most recent package was shipped through USPS and never arrived.
I reached out to Get Bud Online by email expecting them to help resolve the situation. Instead, I received no meaningful assistance and no attempt to make the situation right. This is particularly frustrating because I pay approximately $15 for shipping, and my understanding is that these shipments have protection against loss.
What disappoints me most is that Get Bud Online's own FAQ currently states that if a customer doesn't receive a package, they should contact the company and the issue will be resolved. It specifically says: “For missing orders, we will send out a replacement order free of charge.”
That certainly wasn't my experience.
As a business owner myself, customer retention matters to me. If a long-time customer had consistently ordered from me without problems and then had one package disappear in transit, I would work with that customer to find a solution. If necessary, I would reship the order and use a different carrier.
Another major problem for me is the reliance on USPS. I personally have had much better reliability with UPS and FedEx, and I wish Get Bud Online provided customers with alternative carrier options. Their website advertises “Guaranteed Delivery,” which makes my experience even more disappointing.
After months of being a repeat customer, this experience has unfortunately cost Get Bud Online my business. A company isn't really tested when every transaction goes perfectly—it's tested by how it treats a loyal customer when something goes wrong.
I'll be looking elsewhere for future purchases and would encourage other customers to carefully consider a company's missing-package policy and how that policy is actually handled before ordering.
I had been ordering from Get Bud Online for months without any problems, so this review is especially disappointing to write. Unfortunately, my most recent package was shipped through USPS and never arrived.
I reached out to Get Bud Online by email expecting them to help resolve the situation. Instead, I received no meaningful assistance and no attempt to make the situation right. This is particularly frustrating because I pay approximately $15 for shipping, and my understanding is that these shipments have protection against loss.
What disappoints me most is that Get Bud Online's own FAQ currently states that if a customer doesn't receive a package, they should contact the company and the issue will be resolved. It specifically says: “For missing orders, we will send out a replacement order free of charge.”
That certainly wasn't my experience.
As a business owner myself, customer retention matters to me. If a long-time customer had consistently ordered from me without problems and then had one package disappear in transit, I would work with that customer to find a solution. If necessary, I would reship the order and use a different carrier.
Another major problem for me is the reliance on USPS. I personally have had much better reliability with UPS and FedEx, and I wish Get Bud Online provided customers with alternative carrier options. Their website advertises “Guaranteed Delivery,” which makes my experience even more disappointing.
After months of being a repeat customer, this experience has unfortunately cost Get Bud Online my business. A company isn't really tested when every transaction goes perfectly—it's tested by how it treats a loyal customer when something goes wrong.
I'll be looking elsewhere for future purchases and would encourage other customers to carefully consider a company's missing-package policy and how that policy is actually handled before ordering.
Critical Review
lost package
poor customer service
broken promise
shipping issue
unresolved complaint