Review Guidelines
How to write a helpful, fair review
These guidelines keep reviews useful and trustworthy for everyone. Reviews that break them may be rejected or removed.
Do
- Write about your own genuine experience with the company.
- Be specific: what you bought or used, what happened, and when.
- Keep the tone factual and civil, even if your experience was bad.
- Edit your review if the company later resolves your problem.
Don't
- Post fake, paid or incentivised reviews, or review a company you own, work for or compete with.
- Post reviews written by someone else, or several reviews of the same company.
- Include personal data about anyone (phone numbers, addresses, emails, order or card numbers).
- Use hate speech, threats, harassment or discriminatory language.
- Make accusations of crimes you cannot support, or post advertising or links.
- Review a company you have never dealt with.
What happens after you submit
Your review is checked before it is published. Editing a published review sends it for checking again. You can see the status of your reviews in your profile. Read more in How RatingFacts works.
Report a problem
Use the report button on a review, or contact [email protected].