FRAUD WARNING Read this before you book

First I would Like to inform the management of Paramour that I have all the call recordings and other proofs to support my below claims So in case your receptionist is reluctant to admit the below complaint please let her know about it I was becoming a regular customer of yours you can check my booking history to verify this So as usual I called your hotline to make a booking on yesterday morning 17 07 19 at 11 53 AM Then I asked about a specific girl name can be provided if you can t find it on your records as she had provided an exceptional service last time Receptionist told me she s available whole day so tell me the time you want her So I told her to make the booking for 7 30 PM on yesterday 17 07 19 She confirmed the booking and hung up the phone I called you earlier because I thought this will enable you to arrange the booking easily At 12 23 PM I received a text message from one of your receptionist mentioning the girl you asked is available at what time the booking should be made I replied several times mentioning I booked her already in the morning but there was no reply So I called your number again at 4 03 PM to make sure my booking is going through as planned Receptionist once again confirmed that the girl I asked is available and she will be arriving at 7 30PM At 7 30 PM they have sent me a totally different girl I informed her politely that there must be a mistake as I have booked another girl in advance So she asked me to call the receptionist Then I called your number again at 7 30PM I cannot explain from words how rude your receptionist was I was explaining about my concerns She wasn t even letting me to speak She was very rude and arrogant She kept asking me why why what is the problem What s wrong with this girl I politely explained I specifically made an advance booking for one of your girls that s the problem But she wasn t even professional enough to say sorry she kept shouting like I have sent the wrong girl She directly refused to re send the girl I asked and threatened me of charging me a cancellation fee if I want the girl she sent out of my place After arguing with her for so long she continuously forced threatened me to go ahead with the booking if I want to avoid the cancellation fee After being helpless the only option I had was to go along with this wrong booking Then I made the payment using my Pre-loaded DEBIT card your receptionist has overcharged me with a CREDIT card surcharge for this transaction This is the first time I encounter this kind of foolish people handling the front line of a business While I asked about the surcharge no answers were given Also the girl took a photo of my card mentioning it is your company policy As I have signed your debit slip already I am not obliged to provide photographs of my payment instruments to you by any law Also under privacy act of Australia It is illegal to obtain or hold unnecessary customer information Also these photos were taken using a private mobile phone used by that girl The service provided by this girl wasn t even slightly compared to the girl that I have asked She was in a big hurry for some reason I couldn t believe she actually setup her alarm clock several times in mobile as a reminder For the whole duration she was focused on reminding me the time left As you are claiming to be one of the best escort agencies in Melbourne these kinds of childish behaviors will not take you anywhere near there it will only take your business down day by day I really don t know if there is actually a top management to your company or in this case a management at all As far as I feel your company is being run by a single rude arrogant unprofessional staff Because if she was reporting to a higher management she wouldn t have talk to a customer like that Unless of course management encourages this kind of fraudulent behaviors to make profits It is common sense to inform your customers if you can t genuinely fulfill their request In this case it was so simple If the girl I asked was not available or she was unable to make it to the appointment you guys could have just inform me I could have rescheduled my appointment But no you decided to force threatened me to go ahead with a wrong booking Remember you guys had plenty of time to inform me as I ve called you 2 times prior to my booking with several text messages just to confirm my booking Please mark this you LOST a loyal customer because of your untrained rude staff As long as these kinds of people work for your company more losses will follow in great numbers I wrote this so other people can know what to expect from this company I am open for discussion about this matter with the owner or someone from the top management of paramour In case if anyone responsible in this company not the receptionist tries to act upon this complain to rectify it I will update it here If there is nothing more to this review this is the reality one day you will face this same situation as a customer Update 20 07 19This is a pathetic answer from your side Where is your answers for taking photographs of my payment instruments Also what nonsense are you talking about not accepting debit cards I already paid using a prepaid debit You charged a credit card surcharge for a debit card Maybe you dont know that CREDIT card surcharges are not applicable for DEBIT cards Also what on earth makes you think you can send who ever you want to customers without letting them know about any booking change And also nobody told anything about a cash payment I will upload the call recordings and share the links if you want here I am sure you also has them with you even you are pretending to know nothing Then maybe you will understand how unprofessional your staffs are Is this is what you call as customer service in paramour