“
Published Apr 09, 2025
Absolutely the Worst Experience – A Complete Scam!
I had Dealer Loyalty Protection coverage when I refinanced my vehicle through Regional Acceptance. After my car was totaled, what should have been a straightforward GAP claim turned into a nightmare. I submitted every document they asked for, only to be met with repeated delays, new documentation demands, and radio silence unless I chased them down daily. The process dragged on for months — with ZERO communication unless I called or emailed multiple times a week.
They refused to even open my GAP claim until my insurance issued their payment. After everything was finally submitted, Dealer Loyalty took nearly the full allotted time just to "review" it — only to pay out a pathetic $1,600 on a $10,000 balance. And no, they didn’t even credit me for the 3 months of payments I’d made on the car after it was totaled.
They had the audacity to say my insurance undervalued my vehicle by $5,000 and refused to pay the difference — which is literally why people get GAP insurance in the first place! They nickel-and-dimed me with deductions: interest charges, late fees, condition fees — all ways to avoid doing what their policy is supposed to cover.
After reading more Dealer Loyalty Protection reviews, I realized I’m not alone. People have had claims denied for ridiculous reasons, reimbursement held hostage for months, and even threats of legal action when they posted honest Dealer Loyalty Protection Google reviews. I even tried speaking to someone high up — possibly the CEO — and he was beyond rude and completely unhelpful.
This company is a scam. They use every loophole and delay tactic to avoid paying. Their communication is horrendous — expect automated emails or vague texts, not real updates. Avoid Dealer Loyalty Protection at all costs.
I’m still paying on a totaled vehicle. Can’t even buy a new one. If you're considering GAP through them — DON’T. Do your research. Read every Dealer Loyalty Protection review you can find. I wouldn’t wish this experience on anyone.
They refused to even open my GAP claim until my insurance issued their payment. After everything was finally submitted, Dealer Loyalty took nearly the full allotted time just to "review" it — only to pay out a pathetic $1,600 on a $10,000 balance. And no, they didn’t even credit me for the 3 months of payments I’d made on the car after it was totaled.
They had the audacity to say my insurance undervalued my vehicle by $5,000 and refused to pay the difference — which is literally why people get GAP insurance in the first place! They nickel-and-dimed me with deductions: interest charges, late fees, condition fees — all ways to avoid doing what their policy is supposed to cover.
After reading more Dealer Loyalty Protection reviews, I realized I’m not alone. People have had claims denied for ridiculous reasons, reimbursement held hostage for months, and even threats of legal action when they posted honest Dealer Loyalty Protection Google reviews. I even tried speaking to someone high up — possibly the CEO — and he was beyond rude and completely unhelpful.
This company is a scam. They use every loophole and delay tactic to avoid paying. Their communication is horrendous — expect automated emails or vague texts, not real updates. Avoid Dealer Loyalty Protection at all costs.
I’m still paying on a totaled vehicle. Can’t even buy a new one. If you're considering GAP through them — DON’T. Do your research. Read every Dealer Loyalty Protection review you can find. I wouldn’t wish this experience on anyone.