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Published Apr 09, 2025
Customer Review for Dealer Loyalty Protection
I had this protection when I refinanced my vehicle through Dealer Loyalty Protection. Unfortunately, my experience was nothing short of a nightmare. After my vehicle was totaled, I struggled to get any help. They refused to open the gap claim until my insurance sent the check to cover their portion, and even after submitting all the required documents, they kept asking for more. The worst part was that Dealer Loyalty took almost the entire allotted time to review my claim.
In the end, they only paid $1,600 out of the $10,000 I was expecting. They didn’t give me credit for the three months I had been paying on my vehicle since the accident, and they claimed my insurance undervalued my car by about $5,000 — a huge part of why people buy gap insurance in the first place. This left me paying for a vehicle I no longer had, with a massive amount left to cover.
This company is a total scam. It’s incredibly difficult to file a claim, and the process is long and painful. I even spoke to the CEO, who was rude and unhelpful, threatening legal action if I left a bad review. I would strongly advise doing your research and avoiding this company. Save your money and go with a more reputable provider.
Dealer Loyalty Protection Reviews – Terrible Experience
If I could give negative stars, I would. Dealer Loyalty Protection's customer service is appalling. It took three to four months to process and complete my gap claim. I had to call every single day to follow up because they never contacted me. They would only send vague emails or text updates.
My name is Arthur Beverly, and I strongly recommend staying away from this company.
Worst Warranty Experience
I’ve worked with many warranty companies, but Dealer Loyalty Protection is by far the worst. I submitted all the requested paperwork, and despite clear evidence of failure (from a dealer-specific video), they denied the claim. They refuse to pay for repairs unless you jump through hoops, and even then, they’ll do everything to avoid covering the costs.
Shocking Gap Insurance Experience
I purchased GAP coverage through Dealer Loyalty Protection when I refinanced my vehicle. When my vehicle was hit by a red-light runner, I thought I was covered, but it’s now going into month two, and I still haven’t received the payment I was promised. They’re offering only a fraction of what I’m owed — around $700 for a gap that exceeds $1,200. This has been an incredibly frustrating process, and they keep dragging their feet.
Aftermarket Parts and Delays
Dealer Loyalty Protection takes forever to process claims and tries to cut corners by using cheap aftermarket parts with no warranties. They also require you to pay upfront, with the promise of reimbursement. But don’t count on them to reimburse you anytime soon. I've been waiting two months for reimbursement, and their customer service is impossible to reach.
Complete Rip-Off
I purchased GAP insurance through Dealer Loyalty Protection when I refinanced my vehicle. After my vehicle was totaled, I expected the insurance to cover the remaining balance on my loan. However, instead of covering the full amount, they deducted hundreds of dollars for various fees, leaving me with only a small fraction of what I was expecting. This is a total scam, and I wish I had known better before signing up.
Customer Beware
I’m currently in the process of filing a complaint with the Missouri Attorney General. If anyone has had a similar experience with Dealer Loyalty Protection, please reach out. This company’s practices are fraudulent, and I believe they should not be in business.
Conclusion: Avoid Dealer Loyalty Protection
I cannot stress enough how much I regret purchasing GAP insurance from Dealer Loyalty Protection. From long delays to refusal to cover claims properly, this company has proven to be a total disappointment. If you value your time, money, and peace of mind, steer clear of this company. Please, do your research and find a provider who will actually honor their promises.
In the end, they only paid $1,600 out of the $10,000 I was expecting. They didn’t give me credit for the three months I had been paying on my vehicle since the accident, and they claimed my insurance undervalued my car by about $5,000 — a huge part of why people buy gap insurance in the first place. This left me paying for a vehicle I no longer had, with a massive amount left to cover.
This company is a total scam. It’s incredibly difficult to file a claim, and the process is long and painful. I even spoke to the CEO, who was rude and unhelpful, threatening legal action if I left a bad review. I would strongly advise doing your research and avoiding this company. Save your money and go with a more reputable provider.
Dealer Loyalty Protection Reviews – Terrible Experience
If I could give negative stars, I would. Dealer Loyalty Protection's customer service is appalling. It took three to four months to process and complete my gap claim. I had to call every single day to follow up because they never contacted me. They would only send vague emails or text updates.
My name is Arthur Beverly, and I strongly recommend staying away from this company.
Worst Warranty Experience
I’ve worked with many warranty companies, but Dealer Loyalty Protection is by far the worst. I submitted all the requested paperwork, and despite clear evidence of failure (from a dealer-specific video), they denied the claim. They refuse to pay for repairs unless you jump through hoops, and even then, they’ll do everything to avoid covering the costs.
Shocking Gap Insurance Experience
I purchased GAP coverage through Dealer Loyalty Protection when I refinanced my vehicle. When my vehicle was hit by a red-light runner, I thought I was covered, but it’s now going into month two, and I still haven’t received the payment I was promised. They’re offering only a fraction of what I’m owed — around $700 for a gap that exceeds $1,200. This has been an incredibly frustrating process, and they keep dragging their feet.
Aftermarket Parts and Delays
Dealer Loyalty Protection takes forever to process claims and tries to cut corners by using cheap aftermarket parts with no warranties. They also require you to pay upfront, with the promise of reimbursement. But don’t count on them to reimburse you anytime soon. I've been waiting two months for reimbursement, and their customer service is impossible to reach.
Complete Rip-Off
I purchased GAP insurance through Dealer Loyalty Protection when I refinanced my vehicle. After my vehicle was totaled, I expected the insurance to cover the remaining balance on my loan. However, instead of covering the full amount, they deducted hundreds of dollars for various fees, leaving me with only a small fraction of what I was expecting. This is a total scam, and I wish I had known better before signing up.
Customer Beware
I’m currently in the process of filing a complaint with the Missouri Attorney General. If anyone has had a similar experience with Dealer Loyalty Protection, please reach out. This company’s practices are fraudulent, and I believe they should not be in business.
Conclusion: Avoid Dealer Loyalty Protection
I cannot stress enough how much I regret purchasing GAP insurance from Dealer Loyalty Protection. From long delays to refusal to cover claims properly, this company has proven to be a total disappointment. If you value your time, money, and peace of mind, steer clear of this company. Please, do your research and find a provider who will actually honor their promises.