Dealer Loyalty Protection Reviews: Unreliable Coverage, Poor Customer Service & Delayed Claims

I regret ever trusting Dealer Loyalty Protection. I was sold their “top-tier” coverage package through my dealership and told it would protect everything — including my lift kit and drivetrain components. Less than a year later, my transmission failed, and they outright denied my claim, citing “oversized tires,” even though the Jeep was sold to me in that condition — and it was supposedly covered under their policy.

After over 30 phone calls, being on hold for 20–40 minutes each time, and constantly being redirected to different departments, they still refused to help. Every time I got a new representative, I had to re-explain everything from the beginning. The lack of communication, transparency, and accountability is staggering.

Worse yet, my friend had a GAP claim through Dealer Loyalty Protection — it took six months to process and only covered a small fraction of what they owed, with no real explanation. Adjusters were impossible to reach and barely communicated during the process. It's clear this company does the bare minimum or nothing at all to assist customers once a claim is filed.

If you’re reading DealerLoyaltyProtection reviews and trying to decide, do not waste your money. There are far more reputable warranty and GAP providers out there. Don’t be fooled by the “dealer-backed” name — this company will leave you stranded when you need them most.