Average Experience with Product Selection

I ordered fireworks and airsoft pyrotechnics from Pyrofire for an outdoor event. The website has a decent range of products with detailed specifications listed for each item, which helped me make informed choices. Shipping to my country took approximately three weeks, longer than the two-week estimate provided at checkout. The packaging was adequate with bubble wrap and sturdy boxes, ensuring products arrived undamaged. Product quality varied - the smoke grenades worked perfectly and lasted the expected duration, but two of the six fireworks failed to ignite properly despite following instructions carefully. The pricing is mid-range, not the cheapest but not premium either. Customer service responded within 24 hours when I reported the faulty fireworks, offering a partial refund rather than replacements. The refund process took about 10 days to complete. The website could use better filtering options to sort products by brand or effect type. Overall, Pyrofire offers a reasonable selection for pyrotechnic enthusiasts, though quality control seems inconsistent. For casual buyers, this might work, but serious professionals might want more reliable alternatives. I'd consider ordering again but would be more selective about specific products.