Disappointing Quality and Slow Customer Service

I purchased a ceiling light fixture from Sunnerey three months ago and have been quite disappointed with the experience. While the product looked promising in the product photos, the actual quality doesn't match expectations. The light fixture feels cheaply made, the finish started peeling after just two months of regular use, and it doesn't emit as much light as the specifications claimed.

When I contacted their customer service about the defective product, they were very slow to respond. It took over a week to get an initial reply, and the suggestions they offered weren't helpful. They seemed reluctant to offer a refund or replacement, and the whole process was frustrating.

For the price point, I expected much better quality and service. There are definitely better lighting options available from competitors who offer superior craftsmanship and more responsive customer support. I would not recommend Sunnerey to others based on this experience.