Good flight deals but customer support needs improvement

Lowfarebuddy delivers on its promise of offering good deals on flights. I've successfully booked several trips through their platform and saved significant money compared to booking directly with airlines. The website interface is intuitive and the search filters help narrow down options effectively. The flight selection from various airlines is comprehensive, and prices are clearly displayed without hidden fees, which is refreshing. However, my experience with customer support has been mediocre. When I needed to change my booking, the customer service team was slow to respond, taking several business days to address my inquiry. The website lacks a live chat feature, which would be helpful for urgent issues. Additionally, the refund process seems complicated, and there's limited information about cancellation policies upfront. The flight deals are genuinely competitive, especially for off-season travel, but I wish the company would invest more in customer service infrastructure. If you're tech-savvy and can navigate issues independently, you'll appreciate the savings. For those who value robust customer support, you might want to consider other options.