I have a very very bad experience with

I have a very very bad experience with Baroque. Their customer service is the worst service I ever experienced!! They have no professional or ethical values. I have ordered an unstitched suit 3 weeks ago before eid. But it was never delivered, as promised in their webpage. So I contacted their customer service. Everyday they lied to me saying that it will get delivered. Finally they said my dress is getting stitched, while I have ordered an unstitched suit. That means they don’t read, don't even care what is the problem of the customer rather just lie! I have never seen such services in other brands like Bareeze, Maria B , sana safinaz, elaf etc! Either their brand Baroque is not professional or their employees is not professional. Such a CB pity