customer support

Never even think about contacting customer support. You’ll get caught in a maze of links that keep sending you to more links—and eventually, to more products they want you to buy. Their chat support has a set list of ready-made answers. Ask the same question twice, and you’ll get the same options to choose from, so you can pick whichever one seems to fit. If a real person does answer, you’ll have to wait because you’re fourth in line. And even when they reply, they’re juggling other support chats at the same time. In the end, they’ll email you asking you to wait while they gather more information. I think buying from them was a big mistake. I wish I’d made the right choice and gone with a well-known brand that respects its customers.