Very expensive lesson cost me my business

Horrible experience. Contracted to build a website in 5 weeks. That was LAST October 2025.  I interviewed the designer extensively to see if they could handle my job. I checked them out as fully as I could. We were on the same wavelength but after I signed I was handed over to someone else and everything went downhill. But since I had surgery right then I didn’t keep a thumb on them so thinks proceeded slowly. HA! I gave them grace and more time over and over, month after month. I had to design most of it and edit everything multiple times because they couldn't understand what I was telling them - even with photos and diagrams! - till they got it somewhat presentable. (I didn't have access to the admin) Was shifted thru 4 different managers and a ream of paper to explain what needed to be done. I wanted it to work out and one person would progress a little taking 2 weeks to do one tiny step then they were gone and the next one couldn't understand what they needed to do and actually REVERSED what had been done. Im not sure if it was the language barrier or their incompetence. (I've built basic websites before and been selling online for 25 years over 4 different platforms so I am knowledgeable on what it an e-commerce site needs to function )  They couldn't figure out how to make it functional after a YEAR of "work"? They took it live the first of September anyway and one sale was a total mess. I had to copy and paste the data I could get from the "sale" and process it thru my own sales accounts - shipping, receipts, payments. We did a test sale recently and it failed the same way- 3 months and not fixed, with the website canceling the sale.
Never should have listened to them at all. They talk really nice but have no idea what they are doing. After a full year of "don't worry, I'll take care of you" “partner” “friend” excuses I'm out $4080 - $1200 of which were for services NEVER done or even talked about -  and have no functional website plus they took my domain name and registered it in their name. The loss of time and sales and online status was destroyed by their games.
Wish this was an isolated instance, but I recommend them to a friend and they did the exact same thing to him. Except he dropped them sooner and lost $1400 of his money.  The biggest issue is they act real sweet if they have you on the line, but they won't communicate with you except with platitudes if you have a problem. The last guy yelled at me and my partner demanding I give him access to my personal mail account. I have a ream of copies of all of what I had to do to get thru the year but I finally gave up. I couldn’t take the stress anymore.  Have read other reviews identical to mine. It gets really tiring to spend a year with no results. They broke my business and they won't admit it OR refund me and transfer my domains back. Now they have gone silent. Don’t be scammed like I was.
BTW  They show a BBB rating on their website but they DO NOT have one and never have!