Awful experience

was months of frustration, delays and ongoing disputes. Rather than a straightforward resolution, I found myself repeatedly chasing for answers and having to fight to have my consumer rights recognised.
After considerable time and effort, Wiz Motors eventually agreed to refund me £1,200. However, despite agreeing to this refund, I am still waiting for the money to actually arrive. The delays and continued chasing have only added to an already extremely stressful experience.
I find it unacceptable that even after an agreement has been reached, I am still having to chase the dealership for payment.
The entire experience has demonstrated a disappointing lack of customer care, accountability and urgency when dealing with problems after a sale.
Buying a car should be a positive experience. Instead, this has turned into months of unnecessary stress, inconvenience and frustration.
I will update this review if and when the agreed refund is actually received.
I would not recommend Wiz Motors based on my personal experience, and I certainly would not purchase from them again.