Received a damaged item FYE would not honor replacement

I ordered a brand new Funko Vinyl Soda - Grinch however the can it came in was severely dented There were no dents on the shipping box so FYE shipped it to me knowingly damaged Upon unpackaging I took photos immediately sending them to FYE to request a replacement Instead of sending out a new product they insisted I send back the damaged item which though a pain in the ass is okay However on asking them to save one of the remaining undamaged products until the damaged one arrives they declined to hold it for me apparently being more important that they sell this product off asap than fulfilling the pre-existing order or a pre-existing customer They did offer me a refund upon its return but that is not what I ordered Instead I kept the damaged item which is effectively useless to me as a collector and decided that aside from the occasional exclusive I will no longer do business with FYE being a company that created a headache for me by not honoring an existing customer vs a speculative one Order 02586734