PLEASE BE WARNED

PLEASE read my review Veteris do not provide the service described on their website 24 7 EMERGENCY CARE We waited 7 long hours It was an unforgettably traumatic experience We called an emergency service advising our dog was a large breed 65 kilos anxious and could be reactive to strangers Normally we would sedate him prior to vet appointments but this was an EMERGENCY and we had no medication We were transparent with information to enable a vet experienced in canine body language vocal communication would treat our dog At no time were we advised they could not accommodate large breeds We waited 7 long hours We had calls of updates stating the vet was on the way However we had to call constantly to chase them Angelo was deteriorating fast On one phone call the nurse asked if we had given the sedative in preparation when as above we had carefully explained we were unable to do so This is unacceptable It appears they only have ONE vet covering the entire geographical range they advertise Eventually a petite single female vet came We had expected a team to arrive She immediately reeled costs before she even checked Angelo I said we will pay anything just help him She replied she had to do this and continued to do so throughout I had muzzled him and placed him on a lead She was visibly scared of him and admitted she was frightened She was hesitant and jumpy injecting the sedative It took more than one attempt She hurt a dog already in pain By this time he was so weak he could only faintly growl She was absolutely in no danger Each time he moved his head she administered more sedation I believe 4 in total Eventually she gave him general anaesthesia to carry out the tests Heartbreakingly we made the decision to have Angelo euthanized as his prognosis was poor Angelo was a much loved family pet To have his last moment of consciousness feeling scared in pain muzzled and traumatised haunts us it is hard to live with I will never forget the sheer terror in his eyes The vet s obvious fear made it worse for angelo and for us To prevent him from further distress we asked for him to be euthanized immediately without waking him from the anaesthesia We didn t get to say a loving goodbye No pet guardian should experience this I wanted to keep Angelo home so our cats could see he had passed but as it was a Saturday evening the vet advised she take him as the crematorium is not open on a Sunday She proceeded with costs and even asked if we wanted to choose an urn In our absolute distress this felt inappropriate and incredibly insensitive She went out and returned with a large canvas sheet with handles I was astonished there was suitable respectful equipment In shock I helped place Angelo on this sheet I am female 5 4 61 years old and the vet and I could not lift him it was midnight by this time and we had to drag my dog along the ground On reaching the vehicle it was a small white van In the back I could clearly see another deceased dog in a bag Due to lack of space Angelo was placed on top It was heartbreaking and disrespectful to drag a loved family dog along the ground and pile him inside like rubbish I don t not think I will ever be able to erase the memory from my mind I have since read other reviews and staggered to read this has happened to another client in July 2023 also a large breed Veteris have not made any improvements to their vehicle or equipment What if Angelo had needed transportation for emergency surgery This could have been a factor The vet did explain each test and stage I acknowledge her expertise and kindness She apologised by the van when I broke down However she was not experienced in canine anxiety body language facial expressions or reactivity He was too unwell to be a threat Astonishing Veteris today said it is rare statistically most of the time generally 95 of the time not large breeds they see This is no justification for Angelo s treatment and end of life Angelo was in the 5 He mattered We explained everything when calling Veteris Why did they not advise they were ill equipped to help Unbelievably I found the same heartbreaking events have happened in July 2023 June 2023 and May 2024 It is unacceptable not to communicate so potential clients are made aware of the waiting time lack of a suitable vehicle and equipment for sick and or deceased pets and make an informed decision if to use Veteris I was told they listened to our calls and did not feel it was an end of life situation We are not veterinary professionals and called Veteris for an EMERGENCY vet service How could we know I truly would not want anyone else to have this horrific experience It is unacceptable on every level And my communication with them today confirms my worst fear Please be aware