never buying from here again

I pre-ordered an item that wasn t due until mid-October for release the date I ordered my item was the 2nd of October I waited a whole month for my item to arrive as everyone else had got theirs from other trusted websites but mine never came I sent 2 emails to track it and ask when the pre-order order was released and they told me it just arrived at the warehouse and would be sent in 2-3 weeks so I waited the time to be fair with them Nothing arrived and I then sent another email saying I wanted a refund they never came back to me and I still haven t got a refund or my item I also noticed after I had emailed about this item multiple times they had removed it from their website and I can t find it at all now I won t be ever ordering off this website again and for a first-time customer I m devastated with the service