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Published Nov 29, 2024
Solved and they called back to check all was OK
difficult issue with my HP printer not accepting computable cartridges Hannah and Lucy A were amazing no fobbing of no I don t believe you but a methodical logical work through settings and approaches They invested a lot of time diagnosing my issue all of course go back to HP hanging on to their market share of cartridges Finally after adjusting software settings we believed we were ready to go I was sent a 305XL V2 remanufactured cartridge to try as the 305XL had not worked they also sent a HP original 305 cartridge just in case it did not work So happy to say their own brand remanufactured cartridge worked and I will not be buying anywhere else excellent customer service and excellent diagnostics