Poor customer service

CPH seem to be the biggest estate agent in Scarborough and having used them previously we took the gamble of using them again They advised us to register for their portal which was only updated once which was greatly disappointing which meant we had to keep phoning and emailing we found that emails were never responded to so phone calls and drop-in s to their office were the best options Updates were very few and far between and throughout didn t feel like valued customers On completion day they didn t want to be involved and referred us to the solicitor they wouldn t even contact the sellers solicitor which made us question what the 3k costs were actually for given they only had one successful viewing Overall review is that just because they re popular doesn t mean they re good at their customer experience Plenty more customer focused agents out there